Summary
Overview
Work History
Education
Skills
Websites
References
Disclaimer
Languages
Driving License
Timeline
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Asif Kolattu

Asif Kolattu

Abu Dhabi,Abu Dhbai

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Multitasking Network Administrator with background in system upgrades and hardware monitoring. Determined employee with over 10 years of network component installation experience. Highly knowledgeable in system repairs and performance improvements.

Overview

15
15
years of professional experience

Work History

IT System & Network Administrator

Fazaa L.L.C.
01.2019 - Current
  • Provide the best IT Support team maintains the company networks of all types of organizations.
  • Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
  • Performed day-to-day LAN and WAN administration, maintenance, and support.
  • Maintained network hardware and software and monitored network to support network availability to end users.
  • Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.

Information Technology Officer

Emirates Sky Travel LLC ( MOI )
01.2012 - 01.2019
  • To provide frontline IT support for the company
  • To ensure that support is dealt with promptly and appropriately.
  • Reduced IT-related issues for employees by providing timely technical support and troubleshooting solutions.
  • Managed wireless networks including setup, configuration and optimization resulting in consistent connectivity throughout facilities.
  • Enhanced network security with the installation of firewalls and monitoring systems, reducing potential threats.
  • Streamlined company''s data storage process through the implementation of cloud-based solutions.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.

Information Technology Technical Support Engineer

OneView IT Solution
01.2010 - 01.2012
  • One View IT solution is a multinational IT consulting and system integrator company that has done many projects in UAE.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
  • Served as key liaison between technical team and non-technical stakeholders, translating complex technical details into understandable terms.

IT Technical Support Engineer

Amadeus Gul LLC
01.2010 - 01.2012
  • Assist Admin
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
  • Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
  • Documented faults and bugs for referral to development staff for use in updates.
  • Initiated feedback loop with customers to better understand recurring issues and address them proactively.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Maintained servers and systems to keep networks fully operational during peak periods.

Education

Master of Science - Computer Science

William Carey University
India
03.2012

Skills

  • Microsoft Office 365 Admin
  • Google Cloud (G -SUIT)
  • Oracle CRM & ERP (Fusion)
  • VMware vSpher
  • Amazon Web Services
  • Microsoft AZURE Cloud
  • Google (G -suit)
  • JIRA Technologies
  • SLACK Software
  • Exceptional diagnostic and troubleshooting ability and skilled in using industry standard tools and techniques
  • Strong interpersonal and communication skills and ability to work effectively with wide range of constituencies in diverse community
  • Good knowledge of project management and project life cycle
  • Administration and support Office 365, Microsoft Azure cloud and Exchange policies (MS teams, outlook, etc)
  • Administration and support Amazon web service (AWS), Creating EC2 instance / S2 and Creation IAM User and policies implementation
  • Installation and configuration of VMware host and workstation
  • Develop and document best practices for supporting the Office 365 application and assist with developing appropriate support model
  • Administration and support for Oracle Cloud Fusion CRM & ERP System
  • Good knowledge of Desktops, laptop support for the entire company for all their Mac & PC's and networks, using the ticketing system
  • Troubleshooting Active Directory replication problems, group management & policies
  • Hands-on working knowledge of Routing & Switching, Firewalls, Structured Cabling, Remote Access (Terminal Services & VPN)
  • Configured Cisco Routers (2960, 3850 & 3650 using RIP, OSPF, EIGRP & BGP
  • Knowledge on Gateway Redundancy protocols like HSRP, VRRP & GLBP
  • Good Knowledge and administration of AVAYA Telephone Call Manager and IP office system
  • Upgrade, install and troubleshoots network, networking Hardware devices and software
  • System Administration
  • Network Troubleshooting
  • Network Security Management
  • MCSE Certification
  • Parts Inventory Management

References

REFERENCES WILL BE PROVIDED UPON REQUEST

Disclaimer

I hereby affirm that the above information is true and correct to the best of my knowledge.

Languages

English
Advanced (C1)

Driving License

UAE Driving License

Timeline

IT System & Network Administrator

Fazaa L.L.C.
01.2019 - Current

Information Technology Officer

Emirates Sky Travel LLC ( MOI )
01.2012 - 01.2019

Information Technology Technical Support Engineer

OneView IT Solution
01.2010 - 01.2012

IT Technical Support Engineer

Amadeus Gul LLC
01.2010 - 01.2012

Master of Science - Computer Science

William Carey University

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Asif Kolattu