ASIF KHAN K
Dubai
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Coordinator
MAKSAT TECHNOLOGIES PVT LTD
01.2021 - 09.2023
- Planned, designed, and scheduled phases for large projects.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Met project deadlines without sacrificing build quality or workplace safety.
- Resolved issues and escalated problems with knowledgeable support and quality service.
IT Support Engineer
INFOMATES TECHNO SOLUTIONS PVT LTD
04.2019 - 12.2020
- Used ticketing systems to manage and process support actions and requests.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Assisted with updating technical support best practices for use by team.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Configuring and repairing of laser jet, Desk jet and Ink jet printers.
- Configuring and repairing of CCTV
Field Engineer
Mirage Telecom
08.2016 - 08.2018
- Identified any key changes to project that could affect cost, completion date and customer relationship.
- Identified major issues that could arise and provided solutions for these problems.
- Installing and configuring computer hardware and software,systems,networks.
- Installing , configuration and trouble shooting Router,UBR Network,Wi-Max, Fiber communication.
- To deal with customers in an empathic and technically effective manner.
Junior Engineer
Tata Tele Services Pvt Ltd.
04.2015 - 07.2016
- Collaborated with engineering team to determine project specifications.
- Assisted engineers with inspections of finished construction.
- Adhered to timelines to meet quality assurance targets.
- Studied corrections from senior engineers to learn and grow professionally.
- LAN Cable termination. STP,UTP and Copper.
- Configuring Routers and Switch
Education
Bachelor of Science - Computer Science
University of Calicut
Kerala,India04.2016
Skills
- Total 7 Years od experience in Information Technology field
- Cisco certification in CCNA
- Proficient in MS Office, Outlook and Internet
- Desktop Support
- Configuring Devices
- Issue Troubleshooting
- Complaint Resolution
- Troubleshooting and Assistance
- LAN and WAN Assessment
- TCP/IP
Certification
- CCIE - Cisco Certified Network Associate - CSCO13356877
Languages
English
Advanced (C1)
Malayalam
Bilingual or Proficient (C2)
Hindi
Elementary (A2)
Tamil
Intermediate (B1)
Arabic
Elementary (A2)
Additional Information
Father's Name : Mr. Abdulla
Date of Birth : 31-05-1993
Gender : Male
Marital Status : SIngle
Nationality : India
Passport No : R1852971 Expires 01/08/2027
Timeline
IT Coordinator
MAKSAT TECHNOLOGIES PVT LTD
01.2021 - 09.2023
IT Support Engineer
INFOMATES TECHNO SOLUTIONS PVT LTD
04.2019 - 12.2020
Field Engineer
Mirage Telecom
08.2016 - 08.2018
Junior Engineer
Tata Tele Services Pvt Ltd.
04.2015 - 07.2016
Bachelor of Science - Computer Science
University of Calicut
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