ASIF SHAIK
Customer Service Supervisor
ALMUSNAH 2 DUBAI
Summary
Conscientious Customer Service Officer with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Customer Service Officer
NATIONAL PARKING COMPANY (MAWGIF) - UAE
01.2021 - Current
- Identifying and Assessing Customers' Needs to Achieve Satisfaction
- Responded to customer calls and emails to answer questions about products and services.
- Build Sustainable Relationships with Customer Accounts Through Open and Interactive Communication
- Operated Cash Register After Time Calculation (Manually or by Machine), Calculates Cost or Transaction, and Displays Cost of Customer Transaction on a Cash Register.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services
Customer Service Officer
Rajiv Gandhi International Airport-India
01.2019 - 11.2020
- Gave Directions to Customers as to Various Locations in City.
- Responding to Customer Inquiries and Complaints
- Answer Telephone in Friendly, Helpful and Prompt Manner
- Work Effectively Under Pressure and/or Stringent Schedule and Produce Accurate Results
- Act as Intermediaries Liaising Between Property Sellers and Prospective Buyers to Facilitate Property Deals.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided primary customer support to internal and external customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Sales Executives
Shanta Sriram Real State
03.2018 - 12.2018
- Oversee the Promotion of Property Sales on Advertisement Media and Listing Services
- Proffer Recommendations to Buyers and Refer them to Property Consultants who Provide Legal and Mortgage Services.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
Receptionist
LOTUS GRAND HOTEL
01.2017 - 02.2018
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Stored guest valuables in safe and individual boxes for security.
- Collected room deposits, fees, and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Completed late check-ins and directed guests to rooms and facilities.
- Coordinated with vendors for repair and maintenance of hotel.
- Trained new staff members in customer service techniques and hotel operations.
- Handled cash transactions and maintained sales and payments records accurately
- Maintained visitor log for entering and leaving facility for security purposes
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
Education
Bachelor of Computer Applications -
VASAVI DEGREE COLLAGE
INDIA 04.2001 -
Bachelor of Commerce -
SUCCESS JUNIOR COLLEGE
INDIA 04.2001 -
High School Diploma -
NEO ROYAL HIGH SCHOOL
INDIA 04.2001 -
Skills
MS Exelundefined
Timeline
Customer Service Officer
NATIONAL PARKING COMPANY (MAWGIF) - UAE
01.2021 - Current
Customer Service Officer
Rajiv Gandhi International Airport-India
01.2019 - 11.2020
Sales Executives
Shanta Sriram Real State
03.2018 - 12.2018
Receptionist
LOTUS GRAND HOTEL
01.2017 - 02.2018
Bachelor of Computer Applications -
VASAVI DEGREE COLLAGE
04.2001 -
Bachelor of Commerce -
SUCCESS JUNIOR COLLEGE
04.2001 -
High School Diploma -
NEO ROYAL HIGH SCHOOL
04.2001 -
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