ASIF HAYAT KHAN LODHI
Dubai,United Arab Emirates
Summary
Guest-focused hospitality team member dedicated to promoting services and maintaining high customer satisfaction. Exceeds expectations for speed, knowledge and attention to detail. Motivated individual eager to contribute value in administration and guest support services. Personable and tactful communicator with astute problem-solving skills.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Hostel receptionist
SKIF HOTEL 3STAR IN DUBAI
UNITED ARABE EAMIRTES , DUBBAI
06.2021 - 07.2022
- Greeted guests and facilitated check-in and check-out procedures.
- Greeted customers warmly, aiming to provide positive, smooth check-in experiences.
- Scheduled and made reservations for guests using hotel and management software.
- Managed guest bookings and enquiries accurately and efficiently for continued customer satisfaction.
- Maintained clean, tidy reception areas, ensuring consistently positive first impressions.
- Updated finance and payroll records with strong accounting knowledge.
- Upsold activities from tourism partners to boost revenue.
- Inspected presentation of rooms and laundry items.
Hotel receptionist
JONRAD HOTEL 3STAR HOTEL
UNITED ARABE EAMRITES , DUBAI
11.2018 - 10.2020
- Provided guests with keys and directions to the room.
- Greeted customers warmly, aiming to provide positive, smooth check-in experiences.
- Verified ID and payment preference of guests.
- Maintained clean, tidy reception areas, ensuring consistently positive first impressions.
- Registered guest information on the hotel database to maintain accuracy.
- Organized guest transport to support smooth airport transfers.
- Actioned special requests to elevate guest stays.
- Recommended hotel services to upsell dining, bar, and spa experiences.
- Created newsletters, brochures and social media posts to promote hotel services.
Hotel receptionist
YES
UNITED ARABE EMRIATES , DUBAI
07.2017 - 09.2019
- Greeted and checked-in guests promptly and professionally.
- Scheduled and made reservations for guests using hotel and management software.
- Managed guest bookings and inquiries accurately and efficiently for continued customer satisfaction.
- Verified ID and payment preference of guests.
- Answered and transferred calls to designated recipients.
- Registered guest information on the hotel database to maintain accuracy.
- Issued guest room keys with advice on location and access.
- Processed and provided clear, accurate receipts for guest payments.
- Assisted staff with administrative duties during peak schedules.
Front desk receptionist
GULF STAR HOTEL
UNITED ARABE EMARIATES , DUBAI
11.2015 - 06.2016
- Kept the reception area clean and neat to give visitors a positive impression of the company.
- Greeted visitors upon arrival, verifying identity and booking details and issuing visitor passes.
- Delivered front-of-house duties warmly and professionally.
- Processed and prepared documents, including memos, correspondence, and travel vouchers.
- Received payments for [Product or service] and updated balances on the computer.
- Monitored building security, updated logs, and issued visitor badges.
- Assisted visitors with completing and submitting [Type] paperwork.
- Actioned [Number] emails daily and handled up to [Number] incoming phone calls.
Education
diploma hi intrude computer since - computer
GOVERMENT SCHOOL
KARACHIPAKISTAN 05.1995 - 04.1996
Skills
- Issue handling
- Team collaboration
- Microsoft Office
- Active listening
- Appointment management
- Administrative support
- Front office management
- Call routing
- Email and telephone decorum
- Customer and client relations
- Meticulous a
- SIMs
- Document control
- Inbox management
- Open and clear communicator
- Access control
- Memorization and recall
- Telephone skills
- Professional demeanor
- Client return
- Travel coordination
- Clean and neat
- Microsoft Office Suite
- High efficiency
- MS Office proficiency
- Event coordination
- Customer service
- Fast typing speed
- Incoming mail distribution
- Health and safety procedures
- Google product suite
- Email management
- Travel planning
- Attention to detail
- Business operations
Languages
English
Advanced
Arabic
Upper intermediate
Hindi
Advanced
Punjabi
Advanced
Turkish
Upper intermediate (B2)
Bengali
Upper intermediate (B2)
Timeline
Hostel receptionist
SKIF HOTEL 3STAR IN DUBAI
06.2021 - 07.2022
Hotel receptionist
JONRAD HOTEL 3STAR HOTEL
11.2018 - 10.2020
Hotel receptionist
YES
07.2017 - 09.2019
Front desk receptionist
GULF STAR HOTEL
11.2015 - 06.2016
diploma hi intrude computer since - computer
GOVERMENT SCHOOL
05.1995 - 04.1996
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