Hi, I’m
Asim Alsawi
Ajman
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through [Number] years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
19
years of professional experience
Work History
University Of Alimam Alhadi Fucalty Of Management
Lecturer of Business Administration
02.2019 - 11.2021
Job overview
- Organized workshops on entrepreneurship and innovation, inspiring students to consider alternative career paths in business.
- Established partnerships with local businesses for guest speakers and internship opportunities, providing valuable hands-on experience for students.
- Contributed articles on effective teaching techniques to professional publications within the field of business education.
- Enhanced student understanding of business concepts by integrating real-world case studies into lectures.
Alhayat Carpet Factory
Senior Executive Secretary
02.2015 - 02.2018
Job overview
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
- Assisted in onboarding new staff members by providing orientation training and guidance on company procedures and policies.
- Handled confidential information in professional manner.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered high volume of phone calls and email inquiries.
- Coordinated travel arrangements and bookings for executive staff.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Developed and implemented office policies and procedures to facilitate smooth workflow.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Wrote reports, executive summaries and newsletters.
- Coordinated events and worked on ad hoc projects.
Elie Group Holding Company
Sales Supervisor
02.2008 - 03.2012
Job overview
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Boosted sales by implementing effective training programs for new and existing employees.
- Distribution and dissemination of medical products of the company.
Republican Palace Couselor Of President Of Sudan
Executive Secretary
01.2007 - 01.2008
Job overview
- Handled confidential information in professional manner.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Enhanced executive productivity by efficiently managing schedules and appointments.
- Collaborated with various departments to develop cohesive strategies for achieving organizational goals.
- Coordinated travel arrangements and bookings for executive staff.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Created and managed office systems to efficiently deal with documentation.
Dal Food Industries - COCA COLA COMPANY
Sales Man
01.2003 - 12.2006
Job overview
- Developed strong client relationships through consistent communication and exceptional customer service.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Collaborated with team members to streamline sales processes, resulting in an efficient workflow.
- Negotiated contracts with clients to secure mutually beneficial terms and conditions for both parties.
- Maintained current knowledge of evolving changes in marketplace.
Education
Altagana University of Science And Technology Sudan
MBA from Business Administration
2011
Omdurman Ahlia University Sudan
Bachelor of Science from Economics
2005
Skills
- Entrepreneurship Education
- Conference presentations
- Operations Management
- Business Analysis
- Learning Management Systems
- Problem-solving abilities
- Customer Service
- Customer Relations
- Problem Resolution
- Call Management
- Customer Relationship Management (CRM)
Languages
English
Upper intermediate (B2)
Arabic
Timeline
Lecturer of Business Administration
University Of Alimam Alhadi Fucalty Of Management
02.2019 - 11.2021
Senior Executive Secretary
Alhayat Carpet Factory
02.2015 - 02.2018
Sales Supervisor
Elie Group Holding Company
02.2008 - 03.2012
Executive Secretary
Republican Palace Couselor Of President Of Sudan
01.2007 - 01.2008
Sales Man
Dal Food Industries - COCA COLA COMPANY
01.2003 - 12.2006
Altagana University of Science And Technology
MBA from Business Administration
Omdurman Ahlia University
Bachelor of Science from Economics
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