Self-motivated individual with excellent planning and organisation skills seeks role leading busy accounting team. Completes tasks with focus and precision to deliver accurate, reliable outcomes. Confident communicator and keen problem-solver for smooth team operations.
Overview
18
18
years of professional experience
Work history
Administrative cum Accounts officer
The Royal Stables
(Al Reef Stables for H.H. Sh. Tahnoon Bin Zayed Al Nahyan), Abu Dhabi, United Arab Emirates
Jan 2008 - Current
Offered excellent customer service to colleagues and external representatives, maintaining company reputation.
Provided dependable administrative support to senior staff, enabling them to freely handle high-importance tasks.
Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
Managed queries in person, by phone and via email with exceptional customer care.
Developed professional relationships with clients to build trust, respect and reliability.
Handled customer concerns and complaints to resolve issues and build loyalty.
Resolved escalated issues and liaised with clients to restore satisfaction and promote retention.
Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
Analysed client feedback to highlight areas in need of improvement.
Established workflow processes and implemented modifications to improve administrative operations.
Registered customer information on database to maintain accurate records.
Organised filing system for important and confidential office documents.
Respected customer privacy through tactful, diplomatic and confidential support.
Maintained meticulous financial records, utilising accounting software to manage income and expenses.
Generated reports detailing account status and financial benchmarks to inform seniors.
Managed account records in proprietary software, maintaining strict adherence to data security measures.
Prepared monthly reports, account reconciliations and financial statements.
Addressed account inquiries and provided updated data from CRM software.
Monitored financial transactions and reconciled statements to support corporate objectives.
Accounts Officer
Ruba Creative Tours
Dubai, United Arab Emirates
Mar 2006 - Oct 2007
Analysed monthly reporting to reconcile production operations and general ledger.
Updated journal entries and accounts on accrual basis with Accounting software.
Accurately documented all cash, credit, fixed assets, accrued expenses and line of credit transactions.
Reconciled accounts from income and expense data to net worth and assets.
Prepared monthly bank reconciliations.
Reviewed and processed employee expense reports and vendor invoices for payment.
Analysed monthly balance sheet accounts for corporate reporting.
Education
Master of Business Administration - Finance
Punjab University
Lahore, Pakistan
Bachelor of Commerce - Commerce
Punjab University
Lahore, Pakistan
Skills
Customer service
Complaint resolution
Call centre operations
Staff education and training
Performance management
GL entry verification
Account reconciliation
Collections
Cash handling
Month-end reporting
Account management
Invoicing
Financial reporting
AP and AR management
Budget management
Languages
English
Advanced
C1
Arabic
Intermediate
A1
Urdu
Master or proficient
C2
Accomplishments
Consistent performer, rewarded with promotions with additional responsibilities.
Successfully established a centralized horseback riding schedule system in The Royal Stables.
Handled Pandemic 2019 (COVID-19) carefully by complying to all SEHA protocols.
Initiated annual cricket tournament for the welfare and entertainment of staff since 2018.