ASIM SALIH
Dubai,UAE
Summary
Experienced IT professional with a strong foundation in troubleshooting expertise, incident response handling, and desktop support proficiency. Skilled in hardware installation and maintenance, network troubleshooting, and application support, with extensive knowledge of ITIL frameworks and active directory systems. Proficient in Office 365 and adept at knowledge transfer to enhance team capabilities. Committed to delivering efficient technical solutions while supporting organisational goals through reliable IT operations.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
IT SUPPORT ENGINEER
FLY NASS
KSA, UAE, UAE, KSA
03.2019 - 11.2024
- Delivered swift problem resolution by diagnosing and fixing network connectivity issues.
- Improved system stability for smoother operations by regularly updating company software.
- Ensured data protection through regular backups, restoring files as necessary.
- Rectified IT issues by liaising with clients and troubleshooting software problems.
- Troubleshoot and resolve hardware, software, and network issues.
- Install, configure, and maintain desktop and laptop computers, printers, and other peripherals.
- Document all support requests and resolutions in a ticketing system (e.g., ServiceNow, Manage Engine).
- Follow up with users to ensure issues are resolved to their satisfaction.
- Escalate complex issues to senior support staff or other IT teams as needed.
- Create and maintain knowledge base articles and documentation for common issues.
- Participate in IT projects, such as software deployments and hardware upgrades.
- Maintain inventory of hardware and software assets.
- Ensure compliance with company IT policies and procedures.
- Provide training to end-users on various IT systems and applications.
- Manage user accounts and access permissions.
- Administered and supported Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive, and Intune.
Manage user accounts, licenses, and permissions within the O365 environment.
Troubleshoot and resolve O365-related issues, such as email delivery problems, SharePoint access issues, and Teams meeting difficulties.
Configure and maintain O365 security settings and policies.
Implement and manage multi-factor authentication (MFA) for O365 users.
Monitor O365 service health and performance.
- Participate in O365 deployment and migration projects.
Assist with the migration of user data from on-premises systems to O365.
Configure and support O365 applications on various devices (desktops, laptops, mobile devices).
- Develop and deliver training materials for end-users on O365 applications and features.
Create and maintain documentation on O365 best practices and troubleshooting procedures.
- Promote the effective use of O365 collaboration tools, such as Teams and SharePoint.
Guide users on how to use O365 to improve productivity and communication. - Develop custom solutions using Power Automate and Power Apps to enhance O365 functionality.
- Proficiency in Microsoft 365 administration (Exchange Online, SharePoint Online, Teams, OneDrive, Intune)
- Experience with O365 migration and deployment
- Strong understanding of O365 security best practices
- Experience with PowerShell scripting for O365 automation
- Familiarity with Azure Active Directory (Azure AD)
- Excellent troubleshooting skills for O365-related issues
- Ability to create and deliver training materials for end-users
- Strong communication and interpersonal skills
Education
Bachelor of Architecture - BACHOLER IN ARCHITECTURAL DESIGN
FUTURE UNIVERSITY
KHARTOUM, SUDAN 07.2011 - 08.2016
Skills
- Troubleshooting expertise
- Knowledge transfer capability
- ITIL frameworks
- Hardware installation and maintenance
- Active directory experience
- Incident response handling
- Desktop support proficiency
- Office 365
- Network troubleshooting
- Application support
Languages
Arabic
Native
English
Fluent
Timeline
IT SUPPORT ENGINEER
FLY NASS
03.2019 - 11.2024
Bachelor of Architecture - BACHOLER IN ARCHITECTURAL DESIGN
FUTURE UNIVERSITY
07.2011 - 08.2016
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