ASIMA NAMAKULA
Summary
Customer Service Representative with strong ability to resolve customer issues and provide exceptional support. Consistently delivers positive interactions, contributing to customer loyalty. Strong communication skills coupled with an empathetic approach, fostering trust and satisfaction. Proven ability to work collaboratively within teams, enhancing service delivery and operational efficiency.
Overview
2
2
Languages
4
4
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
PUREPLAY
DUBAI
09.2025 - Current
- Handled customer inquiries and provided professional support via phone, email, and messaging platforms, enhancing overall customer satisfaction.
- Resolved customer concerns promptly, ensuring positive experiences and fostering long-term relationships.
- Manage customer reservations and bookings accurately and efficiently.
- Coordinated reservation changes, cancellations, and customer requests to ensure seamless service and maintain customer loyalty.
- Maintain accurate customer and reservation records.
- Prepare and manage invoices and assist with payment-related queries.
- Coordinate with internal teams to ensure smooth service delivery.
FRONT DESK RECEPTIONIST
PADELART SPORTS AND AMUSEMENT TRACKS
DUBAI, AL QUOZ 1
09.2022 - 09.2025
- Managed high volume of calls and in-person inquiries, delivering accurate information on club services, membership options, and court availability to enhance customer satisfaction.
- Utilized booking software to schedule and manage court reservations, lessons, and tournaments.
- Maintained a clean and organized front desk area and lobby, ensuring a positive first impression.
- Assisted customers with product selection and effectively resolved service-related issues, ensuring a positive experience and fostering customer loyalty.
- Maintained detailed records of customer interactions and transactions to support efficient service delivery and accurate reporting.
- Handled daily cash and credit card transactions accurately.
CUSTOMER SERVICE ASSOCIATE
BANAN BEACH
RAS AL KHAIMAH
06.2022 - 09.2022
Education
Bachelors - Development Studies
NDEJJE UNIVERSITY
UGANDA01-2016
Skills
- Booking software
- Invoice management
- POS systems
- Data entry
- Microsoft Office Suite
- Verbal and written communication
- Problem-solving and conflict resolution
- Client and colleague relations
- Organised and detail-oriented
- Team-oriented
Languages
English
Luganda - Native
Custom
Friendly and organized customer service professional with 3+ years of experience. Strong communication, reservation management, invoicing, payment handling, and customer support skills. Experienced in managing customer inquiries through calls, emails, and messages while maintaining a positive and professional customer experience.
Timeline
CUSTOMER SERVICE REPRESENTATIVE
PUREPLAY
09.2025 - Current
FRONT DESK RECEPTIONIST
PADELART SPORTS AND AMUSEMENT TRACKS
09.2022 - 09.2025
CUSTOMER SERVICE ASSOCIATE
BANAN BEACH
06.2022 - 09.2022
Bachelors - Development Studies
NDEJJE UNIVERSITY