ASLAM KOTTATH VALAPPIL
ABU DHABI
Summary
Finance professional with extensive experience as Account Assistant and Cashier from October 2023 to January 2025. Skilled in managing daily cash operations, maintaining financial records, and processing transactions. Proven track record of accuracy in financial reporting and strong organizational capabilities in high-pressure environments. Proficient in accounting software and committed to delivering exceptional customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
ACCOUNTS ASSISTANT AND CASHIER
Auto Spa Car Washing and Polishing LLC
Abu Dhabi
10.2023 - 01.2025
- Efficiently processed cash, credit, and debit card payments for car wash services, ensuring accuracy, and maintaining balanced registers.
- Provided exceptional customer service by greeting customers, answering queries, and assisting with service selections, contributing to a positive customer experience.
- Operated the Point-of-Sale (POS) system to handle transactions, apply discounts, and issue receipts, ensuring smooth and efficient service operations.
- Assisted over 150 customers daily, providing personalized purchasing guidance, and fostering a customer-centric atmosphere.
- Facilitated over 500 monthly transactions, promoting reward program participation, and ensuring accuracy and timeliness in processing.
- Collaborated with team members to address customer concerns, demonstrating effective problem-solving skills, and enhancing customer satisfaction.
- Generated detailed sales reports that contributed to a consistent 15% sales increase, regularly surpassing sales targets.
- Proactively recommended additional products, leading to a 10% increase in average transaction value.
- Prepared and issued customer invoices, monitored receivables, and managed collections process.
- Assisted with accounts receivable activities such as invoicing, collections, and deposits.
- Resolved billing issues with customers.
- Created monthly reports summarizing employee absences and latenesses along with any corrective action taken.
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
CASHIER
Unimoni Financial Services Ltd
Kerala, kannur
02.2020 - 07.2023
- Accurately managed daily cash transactions, including cash, credit, and debit card payments, ensuring all sales were processed correctly and securely.
- Operated and maintained the POS system, processing sales transactions efficiently, balancing registers, and preparing daily financial reports.
- Greeted and assisted customers, providing a welcoming and positive shopping experience, leading to increased customer satisfaction and loyalty.
- Guided customers through their purchase decisions, offered product recommendations, and facilitated reward program enrollment, enhancing customer engagement.
- Organized and maintained merchandise displays in front lanes, ensuring an attractive and efficient shopping environment.
- Expertly addressed customer inquiries regarding store policies, and promptly resolved concerns, ensuring a smooth and satisfactory shopping experience.
- Conducted precise cash-handling operations, ensuring transaction accuracy, balancing registers, and swiftly resolving any discrepancies.
CASHIER AND SALES REPRESENTATIVE
MCM Utara Trading Co.
Kedah
01.2017 - 08.2019
- Efficiently handled a continuous influx of customer calls, minimizing wait times, and ensuring prompt assistance, contributing to improved customer satisfaction.
- Accurately updated and maintained customer account information in the CRM system, ensuring data accuracy and integrity.
- Responded swiftly to customer requests for products and services, managing and organizing customer data to ensure seamless service delivery.
- Delivered prompt and effective service, addressing and resolving customer inquiries related to accounting and service concerns, thereby enhancing the customer experience.
- Handled customer inquiries with professionalism and courtesy, providing assistance, and analyzing customer interaction trends to drive continuous process improvement.
Education
Bachelor of Commerce -
Dr CV Raman University
India12.2015
Skills
- Customer service and support
- Cash handling and reconciliation
- Transaction processing
- Point-of-sale operations
- Sales achievement
- Inventory management
- Cross-selling and upselling
- Customer relationship management
- Complaint resolution
- Data entry and record keeping
- Health and safety compliance
- Communication skills
- Team collaboration
- Reporting and documentation
- Reliability and punctuality
- Data entry
- Account reconciliation
- Invoicing and billing
- Expense tracking
- Microsoft Excel
- Sales summaries
Personal Information
- Available: Holding a UAE visit visa, ready to relocate immediately
- Date of Birth: 12/08/90
- Gender: Male
- Marital Status: married
Certification
- Tally, Peachtree, QuickBooks - G-Tec Computer Education, India, Kerala, Kannur, 07/01/10
- IAB - International Association of Bookkeepers - G-Tec Computer Education, India, Kerala, Kannur, 02/01/11
- Chat GPT & AI in Microsoft Office - Skill Nation, India, 24/04/2025
Languages
- Malayalam, First Language
- English, C2 Proficient
- Hindi, C2 Proficient
- Malay, B1 Intermediate
- Tamil, C1 Advanced
Disclaimer
I hereby declare that the above-mentioned statement is correct and true to the best of my knowledge and belief
ASLAM KOTTATH VALAPPIL
Timeline
ACCOUNTS ASSISTANT AND CASHIER
Auto Spa Car Washing and Polishing LLC
10.2023 - 01.2025
CASHIER
Unimoni Financial Services Ltd
02.2020 - 07.2023
CASHIER AND SALES REPRESENTATIVE
MCM Utara Trading Co.
01.2017 - 08.2019
Bachelor of Commerce -
Dr CV Raman University
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