ASLAM KOTTATH VALAPPIL
Abu Dhabi
Summary
Multifaceted and results-driven professional with extensive experience as an Account Assistant, Cashier, and Sales Expert. Skilled in managing financial operations, processing transactions, maintaining accurate records, and overseeing inventory and stock control. Adept in employee relations and team supervision, with a proven track record of leading high-performing teams and driving sales growth.
Renowned for precision in financial reporting, excellent organizational and multitasking abilities, and a strong commitment to delivering exceptional customer service. Proficient in accounting systems, inventory management tools, and point-of-sale (POS) software, with a consistent focus on operational efficiency and team development.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Accounts Assistant and Cashier
Auto Spa Car Washing and Polishing LLC
Abu Dhabi
10.2023 - 01.2025
- Efficiently processed cash, credit, and debit card payments for car wash services, ensuring accuracy, and maintaining balanced registers.
- Provided exceptional customer service by greeting customers, answering queries, and assisting with service selections, contributing to a positive customer experience.
- Operated the Point-of-Sale (POS) system to handle transactions, apply discounts, and issue receipts, ensuring smooth and efficient service operations.
- Assisted over 150 customers daily, providing personalized purchasing guidance, and fostering a customer-centric atmosphere.
- Facilitated over 500 monthly transactions, promoting reward program participation, and ensuring accuracy and timeliness in processing.
- Collaborated with team members to address customer concerns, demonstrating effective problem-solving skills, and enhancing customer satisfaction.
- Supported the accounting team with month-end closing procedures, ensuring timely completion and accurate reporting.
- Assisted in the preparation of accurate financial reports for senior management decision making.
- Maintained an organized filing system for easy access to financial documents, improving overall efficiency.
- Organized data into multiple spreadsheets to streamline data.
- Handled day-to-day accounting processes to drive financial accuracy.
- Input financial data and produced reports using Microsoft Excel .
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Updated and maintained employee attendance records.
- Set up orientations and initial training for new employees.
Cashier and Accountant
Victory Trade Link
Kerala
02.2020 - 07.2023
- Generated detailed sales reports that contributed to a consistent 15% sales increase, regularly surpassing sales targets.
- Proactively recommended additional products, leading to a 10% increase in average transaction value.
- Prepared and issued customer invoices, monitored receivables, and managed collections process.
- Assisted with accounts receivable activities such as invoicing, collections, and deposits.
- Resolved billing issues with customers.
- Created monthly reports summarizing employee absences and latenesses along with any corrective action taken.
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
- Accurately managed daily cash transactions, including cash, credit, and debit card payments, ensuring all sales were processed correctly and securely.
- Operated and maintained the POS system, processing sales transactions efficiently, balancing registers, and preparing daily financial reports.
- Greeted and assisted customers, providing a welcoming and positive shopping experience, leading to increased customer satisfaction and loyalty.
- Guided customers through their purchase decisions, offered product recommendations, and facilitated reward program enrollment, enhancing customer engagement.
- Organized and maintained merchandise displays in front lanes, ensuring an attractive and efficient shopping environment.
- Expertly addressed customer inquiries regarding store policies, and promptly resolved concerns, ensuring a smooth and satisfactory shopping experience.
- Conducted precise cash-handling operations, ensuring transaction accuracy, balancing registers, and swiftly resolving any discrepancies.
- Efficiently handled a continuous influx of customer calls, minimizing wait times, and ensuring prompt assistance, contributing to improved customer satisfaction.
- Accurately updated and maintained customer account information in the CRM system, ensuring data accuracy and integrity.
- Responded swiftly to customer requests for products and services, managing and organizing customer data to ensure seamless service delivery.
- Delivered prompt and effective service, addressing and resolving customer inquiries related to accounting and service concerns, thereby enhancing the customer experience.
- Handled customer inquiries with professionalism and courtesy, providing assistance, and analyzing customer interaction trends to drive continuous process improvement.
Cashier and Sales Representative
MCM Utara Trading Co.
Kedah
01.2017 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Bachelor of Commerce - undefined
12.2015
Skills
- Customer service and support
- Cash handling and reconciliation
- Transaction processing
- Point-of-sale operations
- Sales achievement
- Inventory management
- Cross-selling and upselling
- Customer relationship management
- Complaint resolution
- Data entry and record keeping
- Health and safety compliance
- Communication skills
- Team collaboration
- Reporting and documentation
- Reliability and punctuality
- Data entry
- Account reconciliation
- Invoicing and billing
- Expense tracking
- Microsoft Excel
- Sales summaries
- Bank reconciliation
- Microsoft Excel expertise
- Reports reconciliation
- Store merchandising
- Documentation and reporting
- Staff supervision
- Record keeping
- Store operations
Certification
- Tally, Peachtree, QuickBooks, G-Tec Computer Education, India, Kerala, Kannur, India, 2010-01-07
- IAB - International Association of Bookkeepers, G-Tec Computer Education, India, Kerala, Kannur, India, 2011-01-02
- Chat GPT & AI in Microsoft Office, Skill Nation, India, 2025-04-24
Languages
Malayalam
English
Hindi
Malay
Tamil
Personal Information
- Availability: Holding a UAE visit visa, ready to relocate immediately
- Visa Status: UAE visit visa
- Date of Birth: 12/08/90
- Gender: Male
- Marital Status: married
- Work Permit: Holding a UAE visit visa, ready to relocate immediately
Disclaimer
I hereby declare that the above-mentioned statement is correct and true to the best of my knowledge and belief.
ASLAM KOTTATH VALAPPIL
Timeline
Accounts Assistant and Cashier - Auto Spa Car Washing and Polishing LLC
10.2023 - 01.2025
Cashier and Accountant - Victory Trade Link
02.2020 - 07.2023
Cashier and Sales Representative - MCM Utara Trading Co.
01.2017 - 08.2019
Dr CV Raman University - Bachelor of Commerce,
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