Asma AL Haddad
Dubai
Summary
Detail-oriented team player with strong organizational skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
Jalees Medical Surgical Articles Trading
05.2023 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Analyzed market trends and competitor activities to create competitive advantages.
- Interacted well with customers to build connections and nurture relationships.
Senior Customer Service Representative
Abu Dhabi Islamic Bank
06.2010 - 07.2015
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to customer calls and emails to answer questions about products and services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Escalated issues to proper supervisors when standard processes were not effective.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
TV Director
Al Dhafra TV
07.2010 - 09.2010
- Conducted meetings with staff to discuss production progress and to attain production objectives.
- Identified and approved equipment and elements required for productions.
- Directed work of lighting and sound crews to coordinate efficient production operations.
TV Director
Dubai Media Incorporated
06.2008 - 06.2010
- Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
- Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
- Conducted meetings with staff to discuss production progress and to attain production objectives.
- Presented production ideas and determined creative scenarios for production and delivery.
- Evaluated scripts to identify creative strategies and resource needs.
- Oversaw lighting, graphics, audio and camera movements in TV and movie filmmaking.
- Directed live broadcasts, films and recordings or non-broadcast programming for public entertainment or education.
Education
Higher Diploma - Applied Media Studies
Higher Colleges of Technology
Dubai 06.2008
Skills
- Verbal and Written Communication
- Negotiation
- Time Management
Certification
- CIBAFI-CIB Certified Islamic Banker.
- Certified Customs Expert.
Timeline
General Manager
Jalees Medical Surgical Articles Trading
05.2023 - Current
TV Director
Al Dhafra TV
07.2010 - 09.2010
Senior Customer Service Representative
Abu Dhabi Islamic Bank
06.2010 - 07.2015
TV Director
Dubai Media Incorporated
06.2008 - 06.2010
Higher Diploma - Applied Media Studies
Higher Colleges of Technology
- CIBAFI-CIB Certified Islamic Banker.
- Certified Customs Expert.
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