Asma Al Harmoodi

• Assisted in managing daily branch operations to ensure efficient service delivery.
• Coordinated staff training and development programmes to enhance team performance.
• Supervised branch activities while ensuring adherence to compliance and regulatory standards.
• Developed and implemented customer engagement strategies to improve client satisfaction.
• Lead and support team to maintain high service quality and operational excellence.
• Act as Head Teller during days off, ensuring smooth cash operations and compliance.
• Monitor daily branch processes, customer interactions, and service delivery.
• Coach and guide staff to improve service scores, sales performance, and productivity.
• Ensure that all customer requests are handled professionally and accurately.
• Support Branch Sales through referrals.
• Maintain healthy and positive work environment that encourages teamwork.
• Assist in audits, compliance checks, and risk management.

• Managed customer inquiries, cross-selling opportunities, and service resolutions.

• Supported sales campaigns and contributed to branch revenue growth.

• Trained junior staff on systems, processes, and service excellence.

Improved customer satisfaction by addressing and resolving complaints promptly.

• Maintained high level of Service and customer experience.

• Oversaw daily operations ensuring adherence to compliance and regulatory standards.
• Monitored operational standards, maintained consistent quality control.
• Handled complex transactions with accuracy and compliance.
• Oversaw daily operations for smoother workflow.