ASMA ALKUBAISI
ABU DHABI,UAE
Summary
Dedicated assistant highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach.
Reliable worker with medical and hospitality industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work history
Senior health unit coordinator
Cleveland Clinic Abu Dhabi
Abu Dhabi, UAE
08.2017 - Current
- Addressed questions, escalating issues and complaints to management.
- Verified ID and insurance information of patients.
- Managed calendar and scheduled appointments for physicians and nurses.
- Registered information on database to maintain accurate and updated details.
- Photocopied and scanned documents to update patient records.
- Maintained tidy work area to support cleanliness and quality standards.
- Answered phone enquiries and transferred calls to specific departments.
- Typed dictation from doctors and updated charts of patients.
- Managed and successfully resolved patient inquiries, maintaining records and informing relevant personnel.
- Attended meetings and recorded minutes to keep proper documentation.
- Reminded patients regarding upcoming appointments to streamline schedule.
- Applied tactful communication and personable demeanour to build positive rapport across all enterprise levels.
- Independently resolved issues with resourceful research and critical thinking,
Call centre agent
Etihad Airways
Al Ain, uae
03.2015 - 04.2017
- Acted as first point of contact for customer issues and queries.
- Answered [Number]+ customer queries daily via inbound calls, emails and live chats.
- Maintained accurate knowledge of current services to provide informative customer advice.
- Recommended technology to improve call flow, reducing customer waiting times by up to [Number] minutes.
- Used targeted questioning techniques to determine customer needs and appropriate support.
- Enabled efficient follow-up by accurately recording customer requirements and details in [Software].
- Planned and delivered customer service training, boosting satisfaction levels.
- Asked probing questions of clients to understand needs and identify actionable requirements.
- Documented customer contacts in [Software] for use in further interactions or actions.
Education
High School Diploma -
um kalthom highschool
Al Ain City, Abu Dhabi 06.2008 - 03.2013
Skills
- Records management
- Report generation
- Interpersonal communication
- Team player
- Bookkeeping
- Quality Assurance
- Health and safety awareness
- Multilingual
- Public Relations
Languages
English
Advanced
Arabic
Native
Timeline
Senior health unit coordinator
Cleveland Clinic Abu Dhabi
08.2017 - Current
Call centre agent
Etihad Airways
03.2015 - 04.2017
High School Diploma -
um kalthom highschool
06.2008 - 03.2013
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