ASMA ALZAMEL
Abu Dhabi,UAE
Summary
Customer relationship manager with a proven history of exceeding sales targets and improving customer satisfaction. Expertise in negotiation, digital marketing, and data-driven strategies enhances customer engagement and drives growth. Demonstrated ability to analyze sales performance and implement effective solutions, aligning with organizational goals through proactive communication and problem-solving.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Pre-Sales Specialist (Remote)
Rewaa
Riyadh , Saudi Arabia
09.2023 - 10.2023
- Engage with prospective retail clients to assess their business needs and challenges — particularly around inventory, sales channels (in-store and online), accounting, and operations — and determine how Rewaa's platform can address those needs.
- Deliver compelling product demonstrations and walkthroughs of Rewaa’s unified solution (POS, inventory management, accounting, e-commerce integration, promotions/discounts management, payment integration, multi-branch support, etc.), highlighting how the platform automates operations, reduces human error, and simplifies business management.
Social Media Specialist
Ouh Café & Restaurant Chain
Istanbul, Türkiye
01.2022 - 01.2023
- Managed and grew the brand’s presence across key social media platforms (Instagram, TikTok, Facebook), increasing overall engagement and reach through consistent content planning and execution.
- Created high-quality visual and written content, including photos, short-form videos, reels, and promotional graphics aligned with the restaurant’s brand identity.
- Monitored social media analytics to track performance, identify trends, and optimize posting strategies for higher visibility and audience interaction.
- Responded to customer messages and comments in a timely, professional manner to enhance customer experience and brand reputation.
Customer Relationship Manager
Eon Dental
Amman, Jordan
02.2019 - 10.2019
- Expertly managed customer relationships by ensuring a high level of service delivery, achieving an impressive track record in meeting and exceeding contractual sales goals and KPIs
- Executed inbound and outbound calling strategies to effectively engage leads and educate customers on the latest products and services, enhancing overall market reach and customer engagement
- Compiled and analyzed detailed monthly sales reports for senior management, providing insights into sales performance, identifying potential areas for growth, and implementing actionable strategies to optimize future revenue
- Assisted in managing customer accounts to ensure satisfaction and retention through effective communication.
Customer service care
Crystel call
Amman, Jordan
05.2018 - 06.2018
- Initiated outbound calls to consumers for targeted marketing campaigns, promoted products and services effectively
- Confirmed customer orders through proactive communication, ensuring accuracy and client satisfaction
- Coordinated delivery schedules with customers, optimizing logistics to enhance the overall shopping experience
- Handled various customer interactions through phone and email channels ensuring high levels of satisfaction.
Education
Bachelor Degree - Marketing
University of Jordan
Amman, Jordan 01.2013 - 01.2017
Skills
- Quick learner
- Self-motivated
- Negotiation skills
- Salesforce expertise
- Digital marketing strategies
- Team collaboration
- Creative thinking
- Problem solving
- KPI and SLA tracking
- Communication skills
- Interpersonal communication
- Conflict resolution
Websites
TRAINING / COURSES
- Professional Personal Branding 2021 Raghad's Academy
- Fundamentals of digital Marketing Google skills Completion ID: 190470350
LANGUAGES
Arabic
Native
English
Fluent
Timeline
Pre-Sales Specialist (Remote)
Rewaa
09.2023 - 10.2023
Social Media Specialist
Ouh Café & Restaurant Chain
01.2022 - 01.2023
Customer Relationship Manager
Eon Dental
02.2019 - 10.2019
Customer service care
Crystel call
05.2018 - 06.2018
Bachelor Degree - Marketing
University of Jordan
01.2013 - 01.2017