Asma Ismail
Dubai,United Arab Emirates
Summary
Accomplished professional with expertise in customer relationship management and healthcare marketing. Proven success in communication, public relations, and event coordination. Skilled in clinic operations, insurance approvals, and complaint resolution. Proficient in Microsoft Office and recognized for quick learning and effective team leadership.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work history
Team Leader
Medcare Medical Centre
Jumeirah, Dubai
11.2022 - 05.2026
- Facilitate training sessions on clinical policies and procedures for new employees.
- Support operations as needed by stepping in as customer service executive or insurance coordinator.
- Maintain communication and professional relationships with patients.
- Prioritised and assigned tasks for strategic and optimised distribution of workloads.
- Delegated tasks to make best use of individuals' skills.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Increased team cohesion by implementing regular feedback sessions.
- Introduced innovative solutions which maximised output without compromising quality.
- Monitored daily operations whilst reducing operational cost significantly.
- Encouraged open communication, fostering positive work culture.
Customer Service Executive
Medcare Medical Centre
Mirdif, Dubai
05.2018 - 11.2022
Patient Administrator
Yenepoya Specialty Hospital
Mangalore, India
02.2017 - 12.2017
Executive – MARCOM
City Centre Mall Management
Mangaluru, India
06.2015 - 08.2016
- Supported marketing and communication efforts through collaboration with team members.
- Coordinated promotional campaigns and events to enhance brand visibility.
- Facilitated customer engagement initiatives to strengthen client relationships.
- Fostered collaborative work environment to enhance team performance.
Education
Bachelor of Commerce - B.Com
Besant Women’s College
India 01.2012 - 01.2015
Manipal Institute of Computer Science
IndiaSkills
Customer Relationship Management
Healthcare Marketing Support
Patient Experience & Satisfaction
Communication & Public Relations
Event & Campaign Coordination
Team Leadership
Clinic Operations Management
Crisis handling acumen
Complaint Handling & Resolution
Social & Interpersonal Skills
Microsoft Office Skills
Training and Development
LANGUAGES
English
Hindi
Kannada
Malayalam
INTERESTS
Camping, Cooking, Travelling, Writing, Henna Designing, Volunteer Work
VOLUNTEER EXPERIENCE
Member of COVID-19 Response Team (April 2020 – June 2020), Participated in health check-up, blood donation, and cancer awareness campaigns, Aster Volunteer, Emirates Red Crescent Volunteer
Accomplishments
- FACELESS HERO Award by Accumed (May 2021)
- Best Clinic Ambassador – Medcare Happiness Incharge
Timeline
Team Leader
Medcare Medical Centre
11.2022 - 05.2026
Customer Service Executive
Medcare Medical Centre
05.2018 - 11.2022
Patient Administrator
Yenepoya Specialty Hospital
02.2017 - 12.2017
Executive – MARCOM
City Centre Mall Management
06.2015 - 08.2016
Bachelor of Commerce - B.Com
Besant Women’s College
01.2012 - 01.2015
Manipal Institute of Computer Science