Asma Jabeen
Customer Care Officer
Abu Dhabi,AUH
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Manager
Gargash Insurance Brokers
Abu Dhabi, AUH
12.2019 - Current
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Spearheaded customer satisfaction survey and analyzed results to make action plans.
- Monitored customer service operations to assess agent performance and provide feedback.
- Contacted existing and prospective customers by phone or email on consistent basis, which resulted in regularly surpassing sales targets.
Administration Officer
Al Mansoori Specialize engineering services
Abu Dhabi, AUH
03.2015 - 11.2019
- Monitored and updated employee database and managed scheduling for team.
- Interpreted management directives to define and document administrative staff processes.
- Produced detailed reports to track trends and keep senior management informed.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Administration Assistant
ADNOC
Abu Dhabi, AUH
03.2013 - 01.2015
- Produced highly accurate internal and external letters and memoranda.
- Drafted agendas, recorded minutes and created documents for meetings.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Customer Care Supervisor and Billing Supervisor
LLH Hospital
Abu Dhabi, Auh
02.2010 - 01.2012
- Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.
- Monitored compliance risks while adhering to safety protocols.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
Education
Associate of Arts - B.Com
Osmania University
India 03.2005 - 03.2008
Skills
5
Timeline
Customer Service Manager
Gargash Insurance Brokers
12.2019 - Current
Administration Officer
Al Mansoori Specialize engineering services
03.2015 - 11.2019
Administration Assistant
ADNOC
03.2013 - 01.2015
Customer Care Supervisor and Billing Supervisor
LLH Hospital
02.2010 - 01.2012
Associate of Arts - B.Com
Osmania University
03.2005 - 03.2008