Positive and driven individual with strong communication skills and proven ability to manage administrative tasks. Possesses proficiency in customer service and multitasking. Committed to enhancing organisational efficiency and delivering excellent front-of-house experiences.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Receptionist
Dhrishyam Eye Care Clinic
Chavakkad, India
08.2022 - 03.2025
Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
Managed phone calls, resulting in effective communication flow within the company.
Upheld confidentiality with sensitive information handling procedures.
Completed data entry tasks whilst adhering to strict deadlines.
Enhanced customer satisfaction by efficiently managing all front desk enquiries.
Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
Maintained accurate logs of visitor entries for security purposes.
Maintained an organised reception area for a professional business environment.
Provided valuable support during busy periods, contributing to successful operation under high pressure.
Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
Maintained accurate and up-to-date records for smooth handovers.
Acted as first point of contact for wide range of personnel.
Streamlined communication between different departments through efficient message handling.
Attended to emergency situations calmly whilst contacting appropriate personnel swiftly.
Receptionist
RAYHAN EYE HOSPITAL
Thriprayar, India
03.2020 - 06.2022
Maintained an organised reception area for a professional business environment.
Managed phone calls, resulting in effective communication flow within the company.
Maintained accurate logs of visitor entries for security purposes.
Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
Assisted with administrative tasks, improving overall functionality of the office.
Enhanced customer satisfaction by efficiently managing all front desk enquiries.
Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
Handled appointment scheduling to ensure smooth daily operations.
Coordinated office supplies orders to keep necessary materials available at all times.
Education
B.sc - Optometry
Malabar Eye Hospital
Thrissur, Kerala
10.2014 - 06.2018
Skills
Discretion and confidentiality
Front desk security protocols
Good judgement
Organisational efficiency
Telephone operation
Reliable punctuality
Languages
English
Proficient (C2)
Hindi
Advanced
Malayalam
Native
Custom
I hereby declare that all the details mentioned above are in accordance with the truth and fact as per my knowledge and I hold the responsibility for the correctness of the above-mentioned details.