Asma Muhammad Malook

To secure a challenging position in the aviation industry, leveraging my expertise in passenger services to contribute to the organisational growth while pursuing continious professional development.

Passenger Service Agent with experience in providing high-quality customer service at busy airports. Skilled at managing passenger check-ins and boarding, responding to inquiries about flight schedules and fares, and handling complaints or emergencies with calm professionalism. Have improved customer satisfaction ratings in previous roles by applying strong problem-solving skills and maintaining positive attitude under pressure.

• Amadeus System (ALTEA) Sharjah Aviation Services U.A.E
• DCS Check-in Data Base Sharjah Aviation Services U.A.E
• DCS Check-in Course. Sharjah Aviation Services U.A.E
• DCS Passenger Control Course. Sharjah Aviation Services U.A.E
• Passenger Services Course, Basic. Sharjah Aviation Services U.A.E
• Sabre Sonic check in course Sharjah Aviation Services U.A.E
• Aviation Security Training Sharjah Aviation Services U.A.E
• Airside Safety and Security Training, Sharjah Aviation Services U.A.E
• Dangerous Goods Awareness, Passenger Handling. DGR Certificate conducted SAS training Section.
• Dangerous Goods for handling Staff.
• Youth in action leadership conference at Dubai (2013)
• Lead career development conference at American university Dubai (2013)

• Tanfeeth - Partner with Emirates NBD Group, Credit Card Processor, 02/2021 - 11/2021, Dubai, Managing receipt and timely response to approvals and notifications., Use data entry software or tools to input text-based and numerical information., Ensure accuracy and completeness of the entered data., Follow established guidelines for data entry to maintain consistency., Double-check entries for errors before finalizing., Compiling and Verifying Information such as, collect source documents containing the necessary data, verify the accuracy of the information against the source documents., Reviewing process to identify deficiencies or errors in the data and identified issues promptly.
• Swistar watches, Sales Officer, 12/2018 - 03/2020, Dubai, Providing exceptional customer service by effectively selling products and meeting customer needs., Collaborating closely with organizational leaders to establish target income goals., Arranging, supporting, and actively participating in client calls and meetings to understand their product requirements., Promoting products as directed by upper management to maximize sales., Maintaining thorough records of appointments, sales, complaints, and status reports for manager review., Developing strategies to enhance sales effectiveness, both individually and as part of a team., Informing leads and customers about current promotions and discounts., Fulfilling other duties assigned by management.

• Father's Name: Muhammad Malook
• Date of Birth: 01/24/1993
• Nationality: Pakistani
• Driving License: Yes
• Marital Status: Single
• Visa Status: Employment Visa