Asma Momin

Office Operations Management:

• Analyzed operations data to identify process gaps and successfully implement change by introducing new strategies to enhance Business Development, conducted monthly meetings and trainings, for employees.
• Served as key point of contact when liaising with vendors, clients, and candidates in support of operational excellence.
• Streamlined processes to improve and optimize office operations by preparing comprehensive month-end reports.
• Managed facilities to ensure a conducive work environment, including booking meeting rooms and overseeing logistics and AdHoc.
• Implemented policies and monitored health, safety, and quality protocols to maintain workplace standards.

Administrative and Compliance Oversight:

• Oversaw visa applications and liaised with PRO to ensure compliance with UAE regulations.
• Managed vendor relationships, negotiated contracts, and enforced service level agreements.
• Created and managed contracts, NDAs, and SOPs to protect company interests.

Team and Executive Support:

• Managed executive assistant duties for the CEO, handling email, diary, travel, and expenses.
• Conducted regular performance evaluations and provided feedback to team members.
• Handled crisis management and resolution to minimize operational disruptions.

Business Development and Strategic Initiatives:

• Identified process gaps and implemented strategies for efficiency gains.
• Facilitated strategic planning and decision-making with CEO
• Prepared operational reports for stakeholders, presenting findings and recommendations.

Employee Management and Development:

• Motivated and managed employees for successful KPI attainment through weekly check-ins.
• Led onboarding and offboarding processes, ensuring smooth transitions.

Technological Integration and Innovation:

• Led CRM implementation (Loxo) and conducted regular audits to ensure data accuracy.
• Implemented new AI software (Readai, Pop AI) and utilized tools like Almanac for training.

Client and Stakeholder Engagement:

• Served as a key point of contact for vendors, clients, and candidates, supporting operational excellence.
• Managed budgets, forecasts, and cultivated strong client and candidate relationships.

Culture and Team Development:

• Shaped company culture through innovative hiring strategies and fostering team collaboration.
• Developed and maintained trackers for 90-day plans, business development, and weekly progress with my team.

• Assisted CFO with high-level administrative tasks such as managing calendars, scheduling meetings, arranging travel, and processing expenses
• Managed and coordinated events such as board meetings, conferences, and company offsite events for Partners, Principal's and Senior management
• Preserved confidential information and documents with discretion and professionalism
• Managed and trained new employees, ensuring high-quality service and adherence to office standards and regulations were met
• Supported search teams with account management and client relationship building, including Business Development expenses, client's invoices for finance team to process
• Provided comprehensive training on organizational policies and procedures to new hires, and closely monitored their performance during their probation.

• Managed and motivated team of 6 top-performing sales consultants ensuring exceptional adherence to company policies and procedures
• Proactively analyzed and addressed customer feedback to enhance service quality and guarantee outstanding customer satisfaction
• Spearheaded highly effective marketing campaign that drove remarkable 20% surge in customer acquisition
• Collaborated closely with technical support staff to deliver prompt and efficient solutions to customer issues
• Crafted and presented comprehensive reports on team performance, customer feedback, and sales figures to senior management
• Revolutionized customer IT systems, customer strategy, and sales performance for Telco customers, ensuring unparalleled success and growth.

• Managed day-to-day operations of thriving beauty clinic, handling critical administrative functions such as appointment scheduling, record management, and inventory control
• Expertly supervised and mentored team of 10, fostering culture of support, guidance, and regular feedback to achieve optimal results
• Handled all domestic and international travel reservations, cutting company's travel expenses by 12%
• Provided high-level administrative support to CEO with administrative tasks such as managing calendars, scheduling meetings
• Played key role in facilitating recruitment and integration process
• Played instrumental role in developing and implementing new policies and procedures.

• Utilized range of business development, marketing, and networking strategies to deliver exceptional results for clients
• Consistently surpassed monthly targets for candidate placements and lead generation, exceeding client expectations and driving business success
• Conducted rigorous candidate assessments, interviews, and application reviews to create comprehensive shortlist of highly qualified individuals
• Leveraged social media, Google ads, and Indeed to effectively advertise job openings and attract top talent
• Skillfully negotiated salary rate agreements with both clients and candidates, ensuring fair and mutually beneficial outcome for all parties involved
• Proactively identified and approached outstanding candidates for both courses and roles.