TRAVELING
Hi, I’m
ASMA Qassemi Sooza
Sales Support Engineer
Dubai
Summary
Experienced Sales Support Engineer with a solid history of meeting the unique Experienced Sales Support Engineer with a solid history of meeting the unique requirements of local and international clients, particularly in the MENA region. Demonstrated proficiency in delivering high-quality pre-sales support, conducting impactful product demonstrations, and fostering long-term relationships. Seeking a challenging position to leverage extensive experience in navigating diverse markets, understanding regional intricacies, and ensuring seamless client experiences. Enthusiastic about contributing to a dynamic sales team, playing a key role in global success through tailored support strategies, and building strong client partnerships.
Overview
8
years of professional experience
4
years of post-secondary education
2
Languages
Work History
Inetum
Sales Support Engineer
02.2023 - Current
Job overview
- Assist the sales team in understanding and addressing technical aspects of products or services.
- Conduct product demonstrations to showcase features, functionality, and benefits to potential clients.
- Act as a liaison between the sales team and customers, addressing technical inquiries and ensuring customer satisfaction.
- Build and maintain strong relationships with clients by offering ongoing support and assistance.
- Collaborate with customers to understand their technical requirements and recommend suitable solutions.
- Provide insights and guidance on how the product or service aligns with the customer's needs.
- Conduct training sessions for internal teams and clients on product features and technical aspects.
- Troubleshoot technical issues that may arise during the sales process.
- Work closely with sales, marketing, and product development teams to align technical strategies with business goals.
- Provide feedback on customer needs and market demands.
- Support Ministry of Finance digital procurement platform, addressing client issues, resolving system bugs, and providing procurement advice. Led development, maintained cloud applications, and supported user engagement.
Spraying Systems Middle East
Customer Service/Inside Sales Coordinator MENA
10.2019 - 01.2023
Job overview
- Assist the sales team by preparing quotes, proposals, and sales contracts.
- Collaborate with sales representatives to understand customer requirements and provide necessary support.
- Stay informed about industry trends, market conditions, and competitor activities within the MENA region.
- Provide insights to the sales and marketing teams to help adapt strategies to regional nuances.
- Maintain clear and consistent communication with customers, sales teams, and internal departments.
- Receive and process customer orders accurately and in a timely manner.
- Coordinate with various departments to ensure the fulfillment of orders, including logistics and inventory management.
- Ensure effective communication of product information, promotions, and updates to customers.
- Monitor sales quotas and support the sales team in achieving targets.
- Track and report on sales performance metrics within the MENA region.
- Managed whole logistic cycle from order to delivery to the customer.
- Respond promptly to customer inquiries and provide information about products, services, and order status.
- Provide product knowledge training to customers and sales teams as needed.
- Providing training on Power BI sales App and CRM management to sales team.
- Providing reports and presentation for management for weekly sales meetings.
- Build and maintain strong relationships with customers to encourage repeat business.
- Identify opportunities for upselling or cross-selling based on customer needs.
- Address and resolve customer concerns, ensuring a high level of customer satisfaction.
Jaggaer
Market Operation Analyst
07.2018 - 09.2019
Job overview
- Handled more than 50 calls per day on in both languages English and Arabic.
- Provide assistance and technical support to users experiencing issues with government systems, applications, or services.
- Resolve technical issues promptly and efficiently to ensure minimal disruption to government operations
- Escalate complex technical problems to higher-level support or specialized teams when necessary.
- Possess in-depth knowledge of the specific systems, applications, and services used by UAE government entities.
- Monitor and meet key performance indicators (KPIs) related to call resolution times, customer satisfaction, and other relevant metrics.
N2 General Trading LLC
Office Manager's Assistant
03.2016 - 04.2018
Job overview
- Provide administrative assistance to the office manager in organizing and managing day-to-day operations.
- Handle phone calls, emails, and other correspondence, redirecting them as necessary.
- Maintain a well-organized and efficient office environment.
- Manage office supplies, inventory, and equipment, ensuring everything is well-stocked and in working order.
- Act as a liaison between the office manager and other staff members.
- Relay important information and ensure effective communication within the office.
- Troubleshoot and resolve day-to-day operational challenges.
- Provide support on various office-related projects.
- Assist in coordinating and implementing office initiatives.
Education
Ivalua AcademicOnline
Ivalua L1 Certificate from Ivalua Digital Procurement Platform
09.2023 - Oct 2023
Spraying Systems SwitzerlandPfäffikon, Switzerland
No Degree from POWER BI & ERP Training
03.2022 - 03.2022
Spraying Systems CoOnline
No Degree from Sales Engineering Training Program
09.2020 - 09.2020
Blue Ocean AcademyDubai,UAE
Certificate from Logistic & Supply Chain
07.2019 - 08.2019
University of SharjahSharjah, UAE
Bachelor of Science from Industrial Engineering & Engineering Management
09.2010 - 07.2014
Skills
Sales Training
Sales Pipeline Management
Customer Relationship Management
Customer Order Management
Sales Support
Ivalua Platform, Jaggaer Platform, POWER BI & CRM Management
Sales Strategy Development
Requirements Management
Interests
Timeline
Ivalua Academic
Ivalua L1 Certificate from Ivalua Digital Procurement Platform
09.2023 - Oct 2023
Sales Support Engineer
Inetum
02.2023 - Current
Spraying Systems Switzerland
No Degree from POWER BI & ERP Training
03.2022 - 03.2022
Spraying Systems Co
No Degree from Sales Engineering Training Program
09.2020 - 09.2020
Customer Service/Inside Sales Coordinator MENA
Spraying Systems Middle East
10.2019 - 01.2023
Blue Ocean Academy
Certificate from Logistic & Supply Chain
07.2019 - 08.2019
Market Operation Analyst
Jaggaer
07.2018 - 09.2019
Office Manager's Assistant
N2 General Trading LLC
03.2016 - 04.2018
University of Sharjah
Bachelor of Science from Industrial Engineering & Engineering Management
09.2010 - 07.2014