Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Languages
Timeline
Generic
Asmaa Abdelhadi

Asmaa Abdelhadi

Ajman,AJ

Summary

Customer-focused and adaptable professional with strong communication, teamwork, and problem-solving skills. Experienced in handling customers professionally, managing multiple tasks, and maintaining high service standards. Calm under pressure, attentive to detail, and committed to providing a positive and welcoming customer experience.

Overview

2
2
Languages
1
1
Certification
6
6
years of professional experience

Work History

Customer Service Supervisor

AIR CRAFT TRAVEL AND TOURISM SET
12.2025 - Current
  • Provided professional and friendly customer service, handling inquiries and resolving issues efficiently.
  • Assisted customers with their requests while ensuring a positive and satisfying experience.
  • Followed company policies and customer service procedures to maintain high service standards.
  • Trained and supported team members in effective customer service practices.
  • Communicated effectively with customers and colleagues from diverse backgrounds.
  • Handled customer concerns calmly and professionally, contributing to customer satisfaction and loyalty.

Sales Manager

FAMILY TRAVEL AND TOURISM LLC
05.2022 - 09.2025

Executive Assistant

OCEANAIR TRAVELS
01.2021 - 05.2022

Education

Master's in Law And Public Finance - Law

Faculty of Law
Mansoura, Egypt
06-2018

Bachelor - Law

Faculty of Law
Mansoura, Egypt
06-2015

Diploma in Speech Therapy & Behavior Modification - Speech Therapy & Behavior Modificatio

Faculty of Women, Ain Shams University
Cairo, Egypt
06-2015

Skills

  • Customer service
  • Communication skills
  • Teamwork
  • Problem-solving
  • Multitasking and organization
  • Time management
  • Attention to detail
  • Adaptability / Flexibility

Certification

-Sabre Red 360 Reservations and Fares -2026

-Sabre Red 360 Essentials-2023

-Young Arab Voices Certificate of Participation-2013

-Ambassadors for Dialogue-2013

-First Aid Training – Egyptian Red Crescent – 2012

-Training Course in Enhancing Legal Awareness, Positive Attitudes, and Services Related to HIV/AIDS-2012

-Media -Arts For Development Certificate of Completion "Sanfara" Families and Individuals Towards Health-2012

Hobbies

Traveling, exploring new cultures, meeting new people, reading, and volunteering. I enjoy learning new things, communicating with others, and working in diverse environments.

Languages

Arabic
Bilingual or Proficient (C2)
English
Intermediate (B1)

Timeline

Customer Service Supervisor

AIR CRAFT TRAVEL AND TOURISM SET
12.2025 - Current

Sales Manager

FAMILY TRAVEL AND TOURISM LLC
05.2022 - 09.2025

Executive Assistant

OCEANAIR TRAVELS
01.2021 - 05.2022

Master's in Law And Public Finance - Law

Faculty of Law

Bachelor - Law

Faculty of Law

Diploma in Speech Therapy & Behavior Modification - Speech Therapy & Behavior Modificatio

Faculty of Women, Ain Shams University
Asmaa Abdelhadi