Asmaa Ali
Abu dhabi
Summary
Results-driven Sales Executive with expertise in customer service and sales across banking and financial services. Drives sales growth through effective CRM management, B2B sales meetings, and high-value contract negotiations. Focused on identifying new business opportunities and enhancing client relationships.
Overview
12
12
years of professional experience
Work History
Sales Executive
Emirates Islamic Bank
Abu Dhabi
2025.12 - Current
- Conducted B2B sales meetings, securing high-value contracts to drive revenue growth.
- Deliver sales presentations to prospective clients and partners.
- Identified potential business opportunities through market research.
- Maintained in-depth product knowledge, facilitating informed customer decision-making.
- Managed CRM systems, tracking sales activities and client interactions to streamline processes.
Customer Service Officer
First Abu Dhabi Bank (FAB)
UAE
2023.01 - 2025.01
- Handled escalated complaints professionally, ensuring positive customer experiences.
- Resolved customer issues promptly, enhancing overall satisfaction.
- Monitored team performance and provided constructive feedback.
- Led daily team briefings to improve coordination and service quality.
- Coordinated staff schedules to maintain optimal service coverage.
Design & Marketing Manager (Remote)
Amazon
USA
2017.12 - 2023.11
- Developed innovative marketing strategies that increased brand visibility.
- Managed design workflows and created promotional materials that reinforced brand identity.
- Supervised design team to maintain consistent brand presentation across all platforms.
- Improved internal communication through optimized processes.
Area Manager
JCBL Commercial Brokers
Abu Dhabi
2021.02 - 2023.01
- Supervised daily operations, enhancing team performance through targeted guidance.
- Implemented task delegation strategies, streamlining workflows and optimising resource use.
- Conducted performance reviews, fostering employee engagement and aligning team goals.
- Cultivated relationships with key stakeholders to enhance collaboration.
- Ensured compliance with company and regulatory standards.
Sales Manager
JCBL Commercial Brokers
Abu Dhabi
2020.01 - 2021.02
- Developed and implemented sales strategies to drive revenue growth.
- Managed key client accounts and strengthened customer relationships.
- Streamlined sales processes to enhance team productivity.
- Coordinated promotional campaigns to increase brand visibility.
- Controlled budgets to improve profitability.
Team Leader
JCBL Commercial Brokers
Dubai
2019.01 - 2020.01
- Led and coached sales teams to achieve performance targets.
- Conducted regular feedback sessions to improve team cohesion.
- Supported onboarding and training of new hires.
- Reported performance metrics to senior management.
Sales Agent
JCBL Commercial Brokers
Dubai
2018.10 - 2019.06
- Built strong client relationships through effective communication.
- Conducted product demonstrations and supported sales campaigns.
- Resolved customer issues promptly to ensure satisfaction.
- Collaborated with marketing teams to support promotions.
Assistant Team Leader
JCBL Commercial Brokers
Dubai
2018.06 - 2019.01
- Supported daily operations and team supervision.
- Ensured compliance with health and safety standards.
- Led team meetings to improve communication and workflow.
- Provided feedback to support continuous improvement.
Office Manager
Uber & Careem
Alexandria
2014.01 - 2017.05
- Managed daily office operations and administrative activities.
- Coordinated meetings and supported cross-team communication.
- Negotiated vendor contracts to reduce operational costs.
- Handled correspondence and supported management decisions.
Education
Bachelor of Arts -
Alexandria University
EgyptSkills
- Customer Service & Customer Experience
- Sales & Business Development
- CRM Systems (Salesforce)
- Team Leadership & Coaching
- Complaint Resolution & Escalations
- Account & Relationship Management
- Administrative Support
- B2B sales
- Sales strategy development
- Customer relationship management
- Team leadership
Languages
Arabic
English
Timeline
Sales Executive
Emirates Islamic Bank
2025.12 - Current
Customer Service Officer
First Abu Dhabi Bank (FAB)
2023.01 - 2025.01
Area Manager
JCBL Commercial Brokers
2021.02 - 2023.01
Sales Manager
JCBL Commercial Brokers
2020.01 - 2021.02
Team Leader
JCBL Commercial Brokers
2019.01 - 2020.01
Sales Agent
JCBL Commercial Brokers
2018.10 - 2019.06
Assistant Team Leader
JCBL Commercial Brokers
2018.06 - 2019.01
Design & Marketing Manager (Remote)
Amazon
2017.12 - 2023.11
Office Manager
Uber & Careem
2014.01 - 2017.05
Bachelor of Arts -
Alexandria University