Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
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ASMAA AMRA

ASMAA AMRA

Abu Dhabi

Summary

Communicative Customer Service Executive experienced in solving problems and building great client rapport. Achieves high-volume call targets with dynamic and diligent approach. Enthusiastic team player and customer advocate.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

Sales and customer service representative

Damas jeweller
05.2021 - Current


  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Handling and resolving customer complaints regarding a product or service
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Processed inbound customer calls, providing information on service or product upgrades
  • Advising distributors and dealers on policies and Standard Operating Procedures (SOPs)
  • Serving as the face of the organization to internal and external partners
  • Making data-informed decisions to drive performance and resource allocation
  • Developing and maintaining relationships with key clients
  • Overseeing and directing performance of the sales team
  • Identifying emerging markets to find new sales opportunities
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
  • Assisted customers in making informed decisions by providing detailed product information.
  • Managed high volume of inbound calls for quick resolution of customer issues.

Sales and customer service representative

Apparel Group
12.2017 - 04.2021
  • Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
  • Provided top-notch support for increased customer satisfaction.
  • Assisted customers in making informed decisions by providing detailed product information.
  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Established strong relationships with customers, enhancing brand loyalty.
  • Resolved customer complaints, ensuring their satisfaction with products or services.
  • Handled customer complaints, providing appropriate solutions and recommending alternatives.
  • Responded promptly to customer questions to improve customer loyalty and satisfaction.

Education

Bachelor's degree - archeology

Alexandria university
09.2012 - 07.2016

Skills

  • Time-Management prowess
  • Familiarity with company policies
  • Strong written communication
  • Customer education and onboarding
  • Data entry proficiency
  • Proactive follow-up behaviour
  • Empathy understanding
  • Email correspondence expertise
  • Effective verbal articulation
  • Relationship Management
  • Microsoft Office
  • Outstanding customer service
  • Salesforce CRM

Languages

Arabic
English

Personal Information

  • Place of birth: Egypt
  • Date of birth: 11/05/93
  • Gender: Female
  • Nationality: Egyptian
  • Marital status: single

Timeline

Sales and customer service representative

Damas jeweller
05.2021 - Current

Sales and customer service representative

Apparel Group
12.2017 - 04.2021

Bachelor's degree - archeology

Alexandria university
09.2012 - 07.2016

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ASMAA AMRA