ASMAA AMRA
Abu Dhabi
Summary
Communicative Customer Service Executive experienced in solving problems and building great client rapport. Achieves high-volume call targets with dynamic and diligent approach. Enthusiastic team player and customer advocate.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Sales and customer service representative
Damas jeweller
05.2021 - Current
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Handling and resolving customer complaints regarding a product or service
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Processed inbound customer calls, providing information on service or product upgrades
- Advising distributors and dealers on policies and Standard Operating Procedures (SOPs)
- Serving as the face of the organization to internal and external partners
- Making data-informed decisions to drive performance and resource allocation
- Developing and maintaining relationships with key clients
- Overseeing and directing performance of the sales team
- Identifying emerging markets to find new sales opportunities
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Assisted customers in making informed decisions by providing detailed product information.
- Managed high volume of inbound calls for quick resolution of customer issues.
Sales and customer service representative
Apparel Group
12.2017 - 04.2021
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Provided top-notch support for increased customer satisfaction.
- Assisted customers in making informed decisions by providing detailed product information.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Established strong relationships with customers, enhancing brand loyalty.
- Resolved customer complaints, ensuring their satisfaction with products or services.
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
- Responded promptly to customer questions to improve customer loyalty and satisfaction.
Education
Bachelor's degree - archeology
Alexandria university
09.2012 - 07.2016
Skills
- Time-Management prowess
- Familiarity with company policies
- Strong written communication
- Customer education and onboarding
- Data entry proficiency
- Proactive follow-up behaviour
- Empathy understanding
- Email correspondence expertise
- Effective verbal articulation
- Relationship Management
- Microsoft Office
- Outstanding customer service
- Salesforce CRM
Languages
Arabic
English
Personal Information
- Place of birth: Egypt
- Date of birth: 11/05/93
- Gender: Female
- Nationality: Egyptian
- Marital status: single
Timeline
Sales and customer service representative
Damas jeweller
05.2021 - Current
Sales and customer service representative
Apparel Group
12.2017 - 04.2021
Bachelor's degree - archeology
Alexandria university
09.2012 - 07.2016
Similar Profiles
Syed Zawar HussainSyed Zawar Hussain
Advertising & marketing specialist at Customized JewellerAdvertising & marketing specialist at Customized Jeweller
Ebony WhitingEbony Whiting
Manager at G.W.Cox My JewellerManager at G.W.Cox My Jeweller
Holly GrahamHolly Graham
Assistant Manager at Secrets Shhhh JewellerAssistant Manager at Secrets Shhhh Jeweller