Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Asmaa Mohamed

Asmaa Mohamed

Giza,Egypt

Summary

Experienced Oracle & SAP business development professional with strong background in developing successful new business strategies to maximise selling opportunities. Proven success in preparing and delivering Aftersales reports and business presentations to C-level executives. Passionate customer care with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

16
16
years of professional experience

Work history

After-Sales Business Development Supervisor

Egyptian International Motors EIM for Trading and Agencies Co. KIA Authorized Dealer
Abou Rawash, Cairo, Egypt
05.2017 - Current
  • Reporting to After Sales Management
  • Provide training to business development staff on SAP System
  • Coordinates closely with technical teams in all aspects of capture and proposal processes related to service quality and system analysis
  • Leads data analysis, reporting, and knowledge management to inform business development strategy and operations
  • Carry out budget & target reports showing progress in the workshop sales
  • (Labour & spare parts) in addition,carry out comparison in each month
  • Manage all administration work & reports concerned to (Aftersales Management)
  • Work closely with the After-Sales Manager to ensure the accurate W/S efficiency, KPI's reports and ongoing records
  • Develop a growth strategy focused on both financial gain and customer satisfaction
  • Conduct research to identify new markets and customer needs
  • Keep records of sales, revenue, invoices etc
  • Provide trustworthy feedback and after-sales support on SAP system
  • Demonstrated knowledge of Oracle and SAP rules and regulations
  • Collaborates with staff, Board of Directors, partners, and other staff to carry out the mission and goals of our organization
  • Analyzes and identifies scope for business case analysis and recommends solutions and improvements to business procedures.

Customer Care Supervisor

Egyptian International Motors EIM. KIA Authorized
12.2008 - 05.2017
  • Processed inbound customer calls, providing information on service or product upgrades.
  • Completed thorough documentation in Oracle for each enquiry.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Implemented customer follow up to uphold service standards.
  • Perform customer verification and set up new customer account on Oracle system
  • Do weekly & monthly CSI reports to ensure customer satisfaction and keep customer interactions and transaction
  • Provide feedback on the efficiency of the customer service process
  • Responsible for performing my duties as per Oracle system, policies and procedures
  • Reporting to Service Manager.
  • Maintained high standards of accuracy and quality in data entry and recordkeeping.
  • Supported team by demonstrating respect and willingness to help.

Service Advisor

Auto Maged Service agency for (HYUNDAI_FORD_CITROEN_PROTON)
Cairo, Egypt
12.2007 - 12.2008
  • Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
  • Obtained feedback from customers to improve service experience.
  • Expressed care, patience and empathy when handling customer interactions for personalised experience.
  • Inspected customer vehicles for wear, tear and damage from accidents.
  • Calculated costs, processed payments and provided receipts.
  • Registered customer information on database to maintain accurate records.
  • Scheduled and carried out Planned Preventative Maintenance (PPM).

Education

Bachelor's degree - Mechanical Engineering, Production

Helwan University

Skills

  • Summer 2004: Union Petroleum Company
  • Summer 2005: The Arab Contractors Company
  • Summer 2005: The Arabian Company for manufacturing (Airplanes Factory)
  • Summer 2007: MINISTRY OF MILITARY production (Mechatronics Course)
  • Arabic - Mother tongue
  • English - Very Good command both spoken and written
  • Excellent use Power point, Excel
  • Excellent use of SAP and Oracle
  • Excellent use of Microsoft Office
  • Excellent communication and interpersonal skills
  • Ability to set clear targets, coach and motivate teams to achieve results
  • High rate of development
  • Feedback acceptance
  • Be performance driven & Business oriented
  • Decision-maker with ability to work independently
  • Stress resistant, able to handle multiple issues at the same time
  • Gathering, absorbing and decoding information efficiently, effectively and innovatively
  • Being flexible in changing circumstances and diverse situations
  • Sharing ideas and opinions openly with others, working together to promote a team spirit and settle conflicts
  • Demonstrated experience in customer support
  • Ability to travel internationally among different countries on short notice
  • Car owner, Valid Driving License
  • Budget supervision
  • Programme development

Affiliations

  • Travelling, Shopping and watching Movies

Timeline

After-Sales Business Development Supervisor

Egyptian International Motors EIM for Trading and Agencies Co. KIA Authorized Dealer
05.2017 - Current

Customer Care Supervisor

Egyptian International Motors EIM. KIA Authorized
12.2008 - 05.2017

Service Advisor

Auto Maged Service agency for (HYUNDAI_FORD_CITROEN_PROTON)
12.2007 - 12.2008

Bachelor's degree - Mechanical Engineering, Production

Helwan University

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