Asmaa Mohamed
SHARJAH,UAE
Summary
A dedicated professional with expertise in escalation handling and technical support provisioning. Demonstrates strong multilingual communication skills and effective follow-up coordination. Proven ability in sales persuasion, outbound calling, and order processing, coupled with a keen understanding of customer needs analysis. Known for displaying strong empathy and achieving notable success in customer satisfaction. Career goals include leveraging these competencies to drive exceptional customer service outcomes.
Offering strong interpersonal and leadership skills developed through various team-oriented roles. Knowledgeable about conflict resolution, time management, and motivating team members to achieve set goals. Ready to use and develop communication, problem-solving, and organisational skills in [Desired Position] role.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Customer service representative
Vodafone
Cairo
06.2022 - 06.2024
- Streamlined processes through efficient record keeping.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Offered technical support, leading to enhanced user experience.
- Facilitated customer loyalty programmes to enhance customer retention.
Team supervisor
AL GIZA GROUPS
AL MINYA, EGYPT
12.2019 - 12.2022
- Coordinated with other departments for smooth workflow and efficient operations.
- Prepared reports on the team's activities, providing valuable insight into areas of improvement.
- Assigned tasks according to individual strengths, resulting in higher job satisfaction levels amongst employees.
- Managed disputes within the team, promoting harmony in the workplace.
Customer service representative
AL RAYA GROUPS
AL MINYA, EGYPT
07.2018 - 12.2019
- Managed high volume of inbound calls for quick resolution of customer issues.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Trained new hires for improved productivity and efficiency on the job floor.
- Provided top-notch support for increased customer satisfaction.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
Education
Licence Of Islamic Law - Arabic And Islamic
College of Education
Minya 05.2015 - 05.2019
Skills
- Escalation handling expertise
- Technical support provisioning
- Multilingual communication
- Follow-Up coordination
- Sales persuasion
- Outbound calling experience
- Strong empathy display
- Order processing
- Customer needs analysis
Languages
Arabic
Fluent
English
Intermediate
Timeline
Customer service representative
Vodafone
06.2022 - 06.2024
Team supervisor
AL GIZA GROUPS
12.2019 - 12.2022
Customer service representative
AL RAYA GROUPS
07.2018 - 12.2019
Licence Of Islamic Law - Arabic And Islamic
College of Education
05.2015 - 05.2019
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