Asmaa Rezk
uae,Ajman
Summary
Brings 6 years of customer service experience within dynamic, fast-paced industry environments. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction. Motivated to improve service to achieve overall company success. Responsible and dedicated customer service with proven multitasking and organizational skills. Proficient operating in fast-paced environment to coordinate paperwork, process payments and complete orders. Proactively manages shipments and coordinate deliveries with strong attention to detail and systematic approach.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Customer service assistant
Al Kada Groupe
Alexandria, Egypt
08.2016 - 03.2021
- Managed high-volume customer queries simultaneously through effective multitasking.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
Education
Bachelor of Arts - physiology
Al Minia
Egypt 09.2008 - 05.2011
Skills
- Data entry: Entering customer and account data from source documents within time limits
- Customer relations: Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Time management: How to control my time to achieve my goals
- Computer skills : Power point - Excel- Word
Languages
English
Upper intermediate
Arabic
Native
Interests
- Reading novels.
- Travel.
courses
- English course 7 module.
- Microsoft office .
- photoshop .
Timeline
Customer service assistant
Al Kada Groupe
08.2016 - 03.2021
Bachelor of Arts - physiology
Al Minia
09.2008 - 05.2011
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