Asmaa Yousri
Abu Dhabi
Summary
Dynamic pharmacy professional with extensive experience across various roles, including Shift Manager at Maarouf Pharmacies. Excelled in employee training and customer service, significantly enhancing team performance and patient satisfaction. Skilled in multitasking and time management, with a proven track record of fostering positive workplace culture and streamlining operations for improved efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Manager
Maarouf Pharmacies
03.2018 - 10.2024
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Promoted a positive work environment through open communication and constructive feedback.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Hospital Pharmacist
Dekernes Central Hospital
07.2019 - 07.2024
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Educated patients on proper medication use.
- Contributed to public health initiatives by organizing and participating in community health fairs, offering medication reviews and health advice.
- Advised patients on medication side effects and contraindications and explained proper administration.
Pharmacy Manager
Tareq Al-kelany Pharmacy
10.2017 - 03.2018
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Developed and maintained strong relationships with healthcare providers to enhance patient care coordination.
- Collaborated with store manager to maintain daily operations.
Community Pharmacist
Misr Pharmacy
07.2017 - 12.2017
- Assisted patients with over-the-counter medication recommendations and responded to questions concerning drug interactions.
- Collaborated with pharmacy team members to optimize operations and deliver outstanding patient care experiences.
Trainee Pharmacist
Al-mahatta Pharmacy
06.2015 - 09.2015
- Counseled patients on new medications and OTC products.
- Performed blood pressure and blood glucose tests on patients.
- Collaborated with fellow trainees, sharing knowledge and best practices for delivering exceptional patient care.
Education
Bachelor of Pharmacy - Pharmacy
Mansoura University
Mansoura,Egypt07-2017
Skills
- Employee Training
- Handling customer complaints
- Customer Service Expertise
- Team Leadership
- Multitasking Abilities
- Effective Time Management
Certification
. DOH License ( Department of Health Abu Dhabi )
. Certificate of Gastrointestinal Harmony Organized by I Summit Conferences & Seminar Organizing Co. LLC
February 14-16, 2025.
. Certificate of Pharmacy Academy Medical Congress 2024 Organized by Medvarsity Education FZ LLC
November 17,2024
Additional Information
. Nationality : Egyptian
. Residency : Valid UAE Residency (Abu dhabi)
. Date Of Birth : 20/10/1993
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Hospital Pharmacist
Dekernes Central Hospital
07.2019 - 07.2024
Shift Manager
Maarouf Pharmacies
03.2018 - 10.2024
Pharmacy Manager
Tareq Al-kelany Pharmacy
10.2017 - 03.2018
Community Pharmacist
Misr Pharmacy
07.2017 - 12.2017
Trainee Pharmacist
Al-mahatta Pharmacy
06.2015 - 09.2015
Bachelor of Pharmacy - Pharmacy
Mansoura University
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