ASMAE FAHIM

• Screened phone calls, emails, mail and visitors to route and resolve information requests.
• General Administrative work.
• Organized new office and designed systems to maximize administrative operations.
• Drafted and prepared meeting agendas.
• Maintained corporate records, personal financial statements and employee personnel files.
• Acting as point of contact between general manager and external colleagues.
• Maintaining current filing and database system, and

producing reports a presentations.

• Provide strategic counsel on major company decisions.
• Facilitated training and onboarding for incoming office staff.

• Monitored metrics and developed actionable insights to improve efficiency and performance.
• Used consultative techniques to understand customer needs and make strategic referrals to business partners.
• Liaised between customers and organization with particular focus on working with sales department.
• Developed and implemented standards for external staff to provide consistent service to customers.
• Assisted customers with opening accounts and signing up for new services.
• Developed summaries to assess each client's participation level and determine targets for follow-up plans.
• Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
• Sales and cross-selling all bank products and services to clients to achieve business targets
• Made customers aware of current and new programs and services.
• Completed opening and closing functions to meet operational needs.
• Offering advice on everything from personal and business accounts to investments, loans and trust management services.
• Ensure to open checking and savings accounts and providing all deposit product services at customer’s request.

• Identified plans and resources required to meet project goals and objectives.
• Managed projects from procurement to commission.
• Met project deadlines without sacrificing build quality or workplace safety.
• Developed and initiated projects, managed costs, and monitored performance.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Provided detailed project status updates to stakeholders and executive management.
• Prepared and submitted project invoices for review and approval.
• Verified quality of deliverables and conformance to specifications before submitting to clients.

• Assisted in organizing and overseeing assignments to drive operational excellence.
• Managed projects from procurement to commission.
• Identified plans and resources required to meet project goals and objectives.
• Met project deadlines without sacrificing build quality or workplace safety.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Negotiated and managed third-party contracts related to project deliverables.
• Coordinated material procurement and required services for projects within budget requirements.
• Maintained open communication by presenting regular updates on project status to customers.
• Reported regularly to manager on project budget, progress, and technical problems.
• Developed and implemented project plans and budgets to ensure successful execution.

• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
• Facilitated client satisfaction and renewed customer relations to drive growth.
• Monitored and analyzed customer feedback to identify opportunities for improvement.
• Coordinated with internal and external teams to facilitate prompt delivery of client projects.
• Built relationships with customers and community to promote long term business growth.

• Mentored and motivated team members to achieve challenging business goals.
• Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
• Handled cash accurately and prepared deposits.
• Managed team schedule with eye for coverage needs and individual strengths.
• Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.