ASMAH MUHAMMAD QADEER
DUBAI,U.A.E.
Summary
Offering strong communication and organizational skills, with friendly and welcoming attitude. Knowledgeable about customer service, multitasking, and handling administrative tasks. Ready to use and develop interpersonal, time-management, and problem-solving skills in Medical Receptionist role.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Deputy Store Manager
Good Health Nutrition
Dubai, United Arab Emirates
2022.07 - 2025.06
- Enhanced customer satisfaction with attention to detail and prompt resolution of complaints.
- Implemented loss prevention strategies, reducing instances of theft within the shop floor.
- Streamlined workflow processes for enhanced operational efficiency.
- Handled cash desk operations diligently ensuring no discrepancies at end of day tally.
- Maintained a clean, organised display area, ensuring a positive shopping experience for customers.
- Managed shift schedules efficiently, ensuring smooth daily operations even during peak hours.
- Leaded by example on delivering excellent customer service as per company's guidelines.
- Motivated sales teams to achieve daily store targets.
- Upheld company policies at all times whilst dealing with staff or customers' issues.
- Developed innovative sales strategies, resulting in increased brand visibility.
- Promoted a proactive work environment through open communication channels amongst the team members.
Customer Service Representative
Superb Life Product LLC
Dubai, United Arab Emirates
2022.02 - 2022.07
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
Sales Executive
Beleaf Nutrition
Dubai, United Arab Emirates
2019.09 - 2020.03
- Crafted compelling pitches for securing high-value deals with clients.
- Managed key client accounts meticulously, ensuring consistent delivery of service excellence leading to nurturing long-term partnerships.
- Established strong relationships with key industry players to expand business reach.
- Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
External Promoter
Dubai Duty Free
Dubai, United Arab Emirates
2019.04 - 2019.08
- Raised brand awareness for new product launches.
- Enhanced customer understanding through detailed explanation of product features.
- Improved sales performance by implementing effective upselling techniques during promotions.
- Created a positive brand image by maintaining an upbeat and friendly demeanour at all times.
Staff Nurse
Good Shepherd Laboratories & Diagnostic Services, Inc.
Marikina City, Philippines
2016.12 - 2018.12
- Liaised effectively with relatives, keeping them informed about patient progress.
- Assisted doctors during examinations for efficient healthcare delivery.
- Identified early warning signs of deteriorating health through vigilant monitoring.
- Managed wound dressings, promoting healing and preventing infection.
- Educated patients on good health, providing leaflets and verbal guidance on improved wellbeing measures.
Sales Executive
Holland & Barrett
Dubai, United Arab Emirates
2015.01 - 2016.11
- Developed customer loyalty with excellent customer service, leading to repeat business.
- Prioritised important tasks effectively under pressure situations ensuring seamless operations during peak times.
- Maintained an extensive knowledge of all products offered, assisting in informative customer interaction.
- Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
- Crafted compelling pitches for securing high-value deals with clients.
- Provided customers with price information and handled financial transactions.
Education
Bachelor of Science - Nursing
World Citi Colleges
Quezon City, Metro Manila 2009.06 - 2013.10
High School Graduate -
Cordon Archangel Montessori School
Cordon, Isabela 2006.06 - 2009.03
Elementary Graduate -
Cordon Central Elementary School
Cordon, Isabela 2001.04 -
Skills
- Microsoft (Word, Excel, PowerPoint)
- Sales metrics analysis
- Monoderma Skin Care Training
- Therapeutic Communication
- Customer Care Service Skills
- Certified Nursing Assistant Training
- Retail operations management
- Visual merchandising
- KPI tracking
- Staff management
Certification
- Endermologie, Ergodrive, Endermolift and Lipomassage Training
- PC Aisle Accreditation Program 2015
- Basic First Aid of Adult and Pedia
- CPR Pro for the Professional Rescuer
- Certified Nursing Assistant
Languages
Fluent English
Intermediate
Filipino
Intermediate
Urdu
Intermediate
Hindi
Elementary
Basic Arabic
Beginner
Affiliations
- Cyclist, Badminton, Volleyball and Reading Books
Accomplishments
Licensure Board Passer in BS Nursing
Custom
- Computer Literate: Microsoft Word, Excel, PowerPoint, Outlook, OneNote and Internet Browsing
- Monoderma Skin Care Training
- Therapeutic Communication and Customer Care Service Skills
Timeline
Deputy Store Manager
Good Health Nutrition
2022.07 - 2025.06
Customer Service Representative
Superb Life Product LLC
2022.02 - 2022.07
Sales Executive
Beleaf Nutrition
2019.09 - 2020.03
External Promoter
Dubai Duty Free
2019.04 - 2019.08
Staff Nurse
Good Shepherd Laboratories & Diagnostic Services, Inc.
2016.12 - 2018.12
Sales Executive
Holland & Barrett
2015.01 - 2016.11
Bachelor of Science - Nursing
World Citi Colleges
2009.06 - 2013.10
High School Graduate -
Cordon Archangel Montessori School
2006.06 - 2009.03
Elementary Graduate -
Cordon Central Elementary School
2001.04 -