Summary
Overview
Work history
Education
Skills
Awards & Recognition
Languages
Certification
Timeline
Generic
Asma Shahid

Asma Shahid

Dubai,UAE

Summary

Committed to improving communication, making work processes more efficient, using resources wisely, following rules and guidelines, and always looking for ways to do things better to help the organization grow and succeed. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs, and recommending products and services to meet targets.

Overview

7
7
years of professional experience
9
9
years of post-secondary education
1
1
Certification

Work history

Sales Admin Associate

PSI Real Estate
Dubai, UAE
08.2024 - 07.2025
  • Managing Dubai Land Department (DLD) contracts to ensure compliance with regulatory standards.
  • Overseeing Dubai and Sharjah team operations, including memorandums of Understanding (MOUs) and other contract documentation.
  • Handling property listings across various real estate portals and CRM systems for accurate and updated representation.
  • Monitoring and managing leads, ensuring timely client follow-up, and coordinating with agents.
  • Assisting in renewal and managing developer agreements to facilitate seamless transactions and partnerships.
  • Working closely with the marketing team to enhance property visibility and drive promotional campaigns.
  • Liaise with clients, developers, and mortgage advisors to ensure smooth property transactions.
  • Prepare and maintain project trackers, inventory sheets, and weekly/monthly sales reports.
  • Support sales agents with up-to-date project brochures, availability lists, and marketing materials.

Senior Admin Officer

Vivalux Real Estate
Dubai
08.2023 - 05.2024

• Managed and monitored property advertisement portals, ensuring timely and accurate listings across platforms.
• Oversaw inventory for sales, rentals, and renewals to maintain updated records and support operational flow.
• Drafted, edited, and finalized various documents including letters and property-related contracts (A, B, I, and F forms).
• Compiled and organized office documentation, ensuring accuracy and consistency in record-keeping.
• Participated in special projects and company initiatives, contributing to successful execution and implementation.
• Handled sensitive information with discretion, maintaining strict confidentiality standards.
• Identified and implemented process improvements to enhance office efficiency and productivity.
• Served as point of contact for internal and external stakeholders, addressed inquiries, and resolved issues promptly and professionally.

Customer service officer

Sand Seeker Vacations
Florida
04.2023 - 07.2023
  • Respond promptly to inquiries from potential clients regarding properties.
  • Provided detailed information about available properties, amenities, pricing, and other relevant details.
  • Managed booking calendars, ensuring that all reservations are accurately recorded and updated.
  • Facilitated clients by listing and calendaring booking process and guided them through the reservation process on VRBO, Booking.com, Airbnb, and other platforms.
  • Resolved any problems that may arise during booking or stay period.
  • Assisted in creating and updating property listings on working platforms.
  • Performed administrative tasks including managing emails, scheduling, and communication with property owners and clients.
  • Assisted client with payment process and necessary documentation, including rental agreements, terms and conditions, and other relevant information.
  • Learnt new software systems rapidly, enhancing overall work efficiency.

Resource Person-Project Coordinator

Concordia Colleges
Lahore
06.2018 - 06.2022
  • Coordinated and supported multiple academic and administrative projects, ensuring timely execution within set budgets and institutional guidelines.
  • Organized and facilitated project meetings, prepared minutes, and followed up on action items to ensure accountability.
  • Coordinated staff training programs, workshops, and awareness sessions in alignment with project objectives.
  • Successfully Organized Professional Development Programs for educators aimed at incorporating new methods in classroom instructional strategies.
  • Maintain accurate and organized records of project documentation and correspondence.
  • Supported the implementation of digital tools and systems, including LMS (Learning Management Systems), scheduling software, and student information platforms.
  • Assisted in preparing reports, presentations, and project documentation for senior leadership and accreditation bodies.

Education

MS - Electrical Engineering- Power

University of Engineering And Technology
12.2012 - 05.2018

Bachelor in Engineering - Electronics

Lahore College For Women University
08.2006 - 08.2010

Skills

  • Contract management
  • CRM management
  • Lead tracking
  • Property listings
  • Team collaboration
  • Administrative support
  • Time management
  • Business development
  • CRM software use
  • MS Office Suite
  • Customer relations
  • AUTOCAD

Awards & Recognition

  • Honored with the Unflinching Service Award for exceptional dedication to service excellence.
  • Received a performance-based bonus in appreciation of continued excellence and commitment.
  • Recognized for consistently maintaining high customer satisfaction levels through proactive support and efficient problem-solving.


Languages

English
Upper intermediate
Urdu
Proficient (C2)

Certification

  • Completed Blended Learning Training, enhancing skills in integrating digital tools with traditional teaching methodologies for improved student engagement.
  • Earned a Real Estate Knowledge Certificate from Bayut Academy, Dubai, covering UAE property market insights, client handling, and listing optimization.
  • Completed AutoCAD training covering 2D and basic 3D drafting skills, enhancing technical proficiency in engineering and architectural design tools.

Timeline

Sales Admin Associate

PSI Real Estate
08.2024 - 07.2025

Senior Admin Officer

Vivalux Real Estate
08.2023 - 05.2024

Customer service officer

Sand Seeker Vacations
04.2023 - 07.2023

Resource Person-Project Coordinator

Concordia Colleges
06.2018 - 06.2022

MS - Electrical Engineering- Power

University of Engineering And Technology
12.2012 - 05.2018

Bachelor in Engineering - Electronics

Lahore College For Women University
08.2006 - 08.2010
Asma Shahid