Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
ASMAT IQBAL

ASMAT IQBAL

TELLER
Dubai,Dubai

Summary

Proven banking professional with a track record of enhancing customer satisfaction and boosting branch revenue at HABIB Bank Limited. Skilled in cash handling and customer relationship building, adept at identifying cross-selling opportunities. Demonstrated excellence in maintaining regulatory compliance and asset protection. Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures. Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management. Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality. Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.

Overview

10
10
years of professional experience
2
2
years of post-secondary education

Work History

Teller

Al Ghurair Exchange
Dubai
04.2022 - Current
  • Process customer transactions accurately and efficiently, including cash deposits, withdrawals, and currency exchange.
  • Provide exceptional customer service by greeting customers, addressing inquiries, and resolving issues promptly.
  • Adhere to company policies and procedures to ensure compliance with regulatory requirements.
  • Maintain neat and organized workspace, including cash drawers and transaction receipts.
  • Promote additional products and services offered by Al Ghurair Exchange L.L.P to meet customer needs.
  • Collaborate with team members to achieve branch targets and goals.
  • Stay updated on currency exchange rates and financial products to provide accurate information to customers.
  • Handle large sums of cash responsibly and ensure proper balancing of cash drawers at the end of each shift.
  • Uphold a high standard of professionalism and confidentiality in all customer interactions.
  • Participate in training sessions and continuous learning opportunities to enhance job knowledge and skills.

General Banking Officer

Muslim Commercial Bank
Dubai
03.2021 - 02.2022
  • Serve as first point of contact for customers, addressing inquiries and providing information about banking products and services offered by MCB.
  • Process customer transactions accurately and efficiently, including deposits, withdrawals, fund transfers, and issuance of cashier's checks.
  • Assist customers in opening new accounts, including current accounts, savings accounts, and fixed deposits, ensuring compliance with regulatory requirements and bank policies.
  • Promote and cross-sell MCB's financial products such as loans, credit cards, and investment services to meet customer needs and achieve sales targets.
  • Resolve customer complaints and issues promptly and escalate complex inquiries to appropriate department or supervisor.
  • Conduct account maintenance activities such as updating customer information, issuing account statements, and processing account closures.
  • Ensure compliance with anti-money laundering (AML) and Know Your Customer (KYC) regulations in all customer interactions and transactions.
  • Collaborate with other departments within MCB, such as credit, operations, and risk management, to deliver comprehensive banking solutions to customers.
  • Stay updated on banking industry trends, regulatory changes, and MCB's product offerings through training sessions and continuous professional development.
  • Uphold high standard of integrity, professionalism, and confidentiality in all aspects of job performance.
  • Enhanced client relationships through regular communication, providing personalized product recommendations based on individual financial needs.
  • Facilitated successful audits by cooperating with regulatory bodies during inspections, demonstrating full compliance with relevant laws and regulations.
  • Reduced operational errors by implementing efficient record-keeping practices and maintaining accurate account documentation.
  • Ensured compliance with banking regulations by diligently adhering to established policies and procedures during daily operations.
  • Managed and opened over 15 checking, saving and line of credit accounts

Cash Officer

Habib Bank Limited
Dubai
01.2015 - 03.2021
  • Handle cash transactions with customers accurately and efficiently at branch.
  • Ensure compliance with all internal controls and procedures related to cash handling.
  • Count cash at beginning and end of each shift to ensure amounts are correct and reconcile discrepancies promptly.
  • Process customer transactions including cash deposits, withdrawals, fund transfers, and currency exchange.
  • Assist customers with inquiries and provide information on banking products and services offered by HBL.
  • Maintain clean and organized cash counter and work area.
  • Adhere to security measures and protocols to protect cash and minimize risk of theft or loss.
  • Follow all regulatory requirements and internal policies related to banking operations and customer service.
  • Collaborate with other departments within the branch to provide comprehensive banking solutions to customers.
  • Participate in training sessions and professional development activities to enhance job knowledge and skills.
  • Monitored counterfeit bill detection efforts, ensuring adherence to established security protocols in each transaction.
  • Maintained accurate cash balances by diligently counting currency, checks, and other negotiable instruments.
  • Enhanced operational efficiency by consistently reconciling daily transactions and resolving discrepancies.
  • Reduced errors with effective management of cash drawer, ensuring timely deposits and withdrawals.
  • Managed ATM servicing tasks such as replenishing funds, troubleshooting issues, and coordinating maintenance support when needed.
  • Contributed to branch revenue growth through cross-selling banking products during customer interactions.
  • Participated in regular staff meetings to discuss process improvements, share insights from daily experiences, and foster teamwork.
  • Increased team productivity by training new employees on proper cash handling procedures and best practices
  • Reduced errors with effective management of cash drawer, ensuring timely deposits and withdrawals
  • Monitored counterfeit bill detection efforts, ensuring adherence to established security protocols in each transaction
  • Improved customer satisfaction by efficiently processing cash transactions and providing prompt service
  • Upheld strict record-keeping standards, meticulously documenting all transactions and maintaining a clean audit trail
  • Contributed to branch revenue growth through cross-selling banking products during customer interactions
  • Participated in regular staff meetings to discuss process improvements, share insights from daily experiences, and foster teamwork

Education

Master of Commerce - Accounting, Banking And Finance

Abdul Wali Khan University
Mardan
05.2012 - 07.2014

Skills

Customer Relationship Building

Languages

English
Advanced (C1)
Urdu
Advanced (C1)
Hindi
Advanced (C1)

Timeline

Teller

Al Ghurair Exchange
04.2022 - Current

General Banking Officer

Muslim Commercial Bank
03.2021 - 02.2022

Cash Officer

Habib Bank Limited
01.2015 - 03.2021

Master of Commerce - Accounting, Banking And Finance

Abdul Wali Khan University
05.2012 - 07.2014

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