Asmita Pandey
voco Dubai — IHG Hotel
Dubai,UAE
3
years of professional experience
5
years of post-secondary education
3
Languages
Results-driven professional with expertise in F&B operations, in-room dining, and banquets. Skilled in restaurant service, team leadership, and guest relations, facilitating effective order management. Strong in upselling and complaint resolution, enhancing customer satisfaction. Experienced in staff training, shift coordination, and maintaining food safety standards, dedicated to improving operational efficiency and guest experiences.
Work history
FOOD & BEVERAGE TEAM LEADER
10 Months- Promoted from Order Taker to F&B Team Leader in recognition of strong performance, operational knowledge, and leadership capabilities.
- Lead daily shifts, allocate responsibilities, brief the team, and monitor service performance.
- Supervised and coordinated 7 F&B colleagues in In-Room Dining and Banquets & Events, ensuring efficient service delivery.
- Oversaw order communication, preparation, delivery, follow-up, and service recovery to enhance guest experiences.
- Enhanced guest satisfaction and revenue by resolving complaints, upselling, and providing personalised recommendations.
- Coordinated with kitchen, housekeeping, front office, and other departments for seamless guest service.
- Train new colleagues on service procedures, menu knowledge, grooming, food safety, and hotel standards.
- Support banquet setup, service execution, guest assistance, and event breakdown.
ORDER TAKER — FOOD & BEVERAGE
1 Year 2 Months- Processed In-Room Dining orders and accommodated guest requests and preferences to enhance guest satisfaction.
- Conducted follow-ups post-delivery to address concerns and ensure guest satisfaction.
- Coordinated with kitchen and F&B teams to ensure timely preparation and delivery.
- Maintained strong knowledge of menus, promotions, hotel facilities, and F&B services.
- Recorded order information accurately while assisting operations during peak periods to maintain service quality.
- Consistently followed IHG service, hygiene, grooming, and food-safety standards.
WAITRESS — NONYA RESTAURANT
7 Months- Provided attentive table service in Pan-Asian restaurant, welcoming guests and clearly explaining menu items to enhance dining experience.
- Monitored guest satisfaction, responded promptly to requests, and addressed feedback to ensure positive dining outcomes.
- Coordinated with kitchen and service colleagues to facilitate seamless service during busy periods, ensuring timely food delivery.
- Took accurate food and beverage orders and communicated dietary needs and special requests to the kitchen.
- Applied menu and ingredient knowledge to recommend dishes and support upselling.
- Maintained presentation, cleanliness, grooming, hygiene, and food-safety standards.
Skills
F&B Operations
In-Room Dining
Banquets & Events
Restaurant Service
Order processing
Menu Knowledge
Upselling
Complaint handling
Food Safety
Kitchen & Department Coordination
Staff Training
Team Leadership
Shift Coordination
Guest Relations
Education
Bachelor's Degree - Hotel Management
Personal Information
- Title: FOOD & BEVERAGE TEAM LEADER
- Nationality: Nepali
- Availability: Immediate / Notice Period
- Residence Permit: UAE Resident Visa
LANGUAGES
Nepali: Native
English: Professional Working Proficiency
Hindi: Professional Working Proficiency
ADDITIONAL INFORMATION
- Nationality: Nepali
- Visa: UAE Resident
- Location: Dubai, UAE
- Availability: [Immediate / Notice Period]
Timeline
FOOD & BEVERAGE TEAM LEADER
voco Dubai — IHG Hotel
2025.11 - 2026.09Read More
ORDER TAKER — FOOD & BEVERAGE
voco Dubai — IHG Hotel
2024.09 - 2025.11Read More
WAITRESS — NONYA RESTAURANT
Taj JLT
2024.02 - 2024.09Read More
Tribhuvan University
Bachelor's Degree from Hotel Management
2020.01 - 2025.01Read More