ASNAF HASHMI
Dubai,UAE
Summary
Experienced professional having 3 years of experiance with extensive knowledge of DRG billing and a strong background in aesthetic clinic operations, primarily interacting with foreign customers. Proficient in IP and OP billing, cost estimation, cash handling, claim submission and rejection handling, resubmission, TAT management, and RCM processes. Skilled in using insurance portals such as DHA, Neuron, Nextcare, Sehtak, HIMS, and hospital information systems. Adept at basic CPT coding and ICD awareness. Expertise in MS Excel (VLOOKUP, Pivot Table, Conditional Formatting), MS Office, and CRM tools. Demonstrates excellence in patient handling, admission/discharge coordination, record management, interdepartmental communication, problem-solving and objection handling. Known for multi-tasking in fast-paced environments with a focus on accuracy and documentation excellence. Committed to maintaining professional etiquette and effective time management while aiming to further enhance skills within the healthcare administration field.
Overview
3
3
Languages
5
5
years of post-secondary education
7
7
years of professional experience
Work history
Patient Service Specialist -IN Patient
Valiant Clinic And Hospital
Dubai, UAE
2026.02 - Current
- Managed end-to-end Inpatient (IP) Billing and discharge billing processes.
- Prepared accurate surgical invoices, ensuring complete charge capture and billing closure.
- Processed insurance and DRG billing in compliance with payer guidelines.
- Coordinated with doctors, nurses, OT, pharmacy, lab, radiology, and finance for seamless billing.
- Optimized revenue generation by minimizing billing discrepancies and revenue leakage.
- Cash Management and Handing the whole IP Billing department alone and along with knowledge of Insurance portal.
Inpatient Billing & Administrative Officer
Thumbay University Hospital
Ajman
2023.09 - 2026.07
- Streamlined patient admissions & discharges handling 50+ cases daily with accurate documentation and timely execution.
- Prepared detailed cost estimations for surgeries, investigations, and inpatient procedures with 100% accuracy.
- Processed insurance verification, approvals, claim submissions, and followed up on pending cases through DHA & non-DHA portals.
- Managed inpatient billing for 500+ patients monthly, ensuring precise charge capture and error-free invoices.
- Reduced claim errors and improved billing accuracy by implementing strong cross-checking processes.
- Coordinated with nursing, doctors, and insurance coordinators for clearance, approvals, and discharge planning.
- Ensured complete compliance with CPT codes, hospital policies, patient confidentiality, and RCM guidelines.
- Resolved claim rejections through proper documentation, justification, and resubmission.
- Prepared daily cash closing, reconciliations, and handled cash/card transactions efficiently.
- Maintained and updated patient records in HIMS, Sehtak, and insurance portals.
- Delivered excellent patient service by addressing billing inquiries, concerns, and insurance-related questions.
- Strengthened administrative operations by improving workflow efficiency, coordinating between departments, and ensuring smooth, timely execution of billing and patient processes.
Senior Business Development Associate
Scaler Academy
Bangalore
2022.08 - 2023.03
- Acted as admissions counselor assisting working professionals in selecting software development/upskilling courses.
- Built relationships, followed up on leads, and converted inquiries into admissions.
Business Development Associate
Upgrad Education Pvt. Ltd
Noida
2021.09 - 2022.07
- Guided students and professionals toward suitable higher education programs.
- Handled lead follow-ups, client relationship management, and enrollment support.
Business Development Associate
BYJU'S
Mumbai
2020.07 - 2021.09
- Interacted with parents to explain online education benefits and course options.
- Scheduled academic sessions and maintained strong client engagement.
Internet Consultant
JustDial Ltd.
Kanpur
2020.01 - 2020.07
- Managed B2B interactions with business owners regarding online advertising solutions.
- Optimized keyword placement and ran digital ad campaigns.
Education
Bachelor of Business Administration - BBA
2017.10 - 2020.10
Intermediate - undefined
2016.04 - 2017.04
High School - undefined
2014.04 - 2015.04
Skills
- Knowledge of DRG billing
- Aesthetic Clinic Experiance with mostly interaction with Foreign Customers
- Billing & Insurance: IP Billing, OP Billing, Cost Estimation, Cash Handling, Claim Submission, Claim Rejection Handling, Resubmission, TAT Management, RCM Processes
- Insurance Portals: DHA, Neuron, Nextcare, Sehtak, HIMS, Hospital Information Systems
- Coding Knowledge: Basic CPT codes, ICD awareness
- Software: MS Excel (VLOOKUP, Pivot Table, Conditional Formatting), MS Office, CRM tools
- Admin & Coordination: Patient Handling, Admission/Discharge Coordination, Record Management, Interdepartmental Communication
- Patient & Family Communication
- Problem Solving & Objection Handling
- Multi-tasking in Fast-paced Environments
- Accuracy & Documentation Excellence
- Time Management & Professional Etiquette
LANGUAGES
English – C2 (Proficient)
Hindi – Native
Urdu – Native
REFERENCES
Available upon request.
AWARDS & RECOGNITION
Twice recognized as Cheerful Champion and Key Contributor for outstanding performance.
COURSES
- Business Analytics – Relevel by Unacademy
- Jan 2023 – Jun 2023
References
References available upon request.
Timeline
Patient Service Specialist -IN Patient
Valiant Clinic And Hospital
2026.02 - Current
Inpatient Billing & Administrative Officer
Thumbay University Hospital
2023.09 - 2026.07
Senior Business Development Associate
Scaler Academy
2022.08 - 2023.03
Business Development Associate
Upgrad Education Pvt. Ltd
2021.09 - 2022.07
Business Development Associate
BYJU'S
2020.07 - 2021.09
Internet Consultant
JustDial Ltd.
2020.01 - 2020.07
Bachelor of Business Administration - BBA
2017.10 - 2020.10
Intermediate - undefined
2016.04 - 2017.04
High School - undefined
2014.04 - 2015.04