Summary
Overview
Work history
Education
Skills
Languages
Trainings
Personal Information
Timeline
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Assia Kouraiech

Assia Kouraiech

UAE

Summary

I am an experienced Jewellery and watches specialist, passionate about product and fashion, curious, and authentic. I have a unique individual style. I engage with customers, building long relationships and I provide luxurious shopping experience reaching my KPI goals monthly.

Overview

11
11
years of professional experience

Work history

Client Advisor

Harvey Nichols : jewellery department
Dubai, UAE
2023.11 - 2025.06
  • Brands: Marli, Suzanne Kalan, Shy, Spinelli Kilcollin, Robert Wan, OFA, Stone
  • Achieved and exceeded sales targets.
  • Delivered exceptional customer service in a luxury jewelry retail environment.
  • Identified customers' needs and recommended suitable products to provide a personalized shopping experience.
  • Demonstrated strong product knowledge of fine jewelry, diamonds, gemstones, and luxury collections.
  • Operated the POS (Point of Sale) system for sales, payments, and returns.
  • Prepared and submitted Daily Sales Reports accurately.
  • Managed inventory, stock replenishment, and stock counts.
  • Maintained visual merchandising standards in line with brand guidelines.
  • Built strong client relationships and delivered an outstanding luxury customer experience.

Jewelry specialist

Seddqi & soon
Abu Dhabi, UAE
2021.06 - 2023.10
  • Brands: Messika, Chopard
  • Watches: Hublot, Bvlgari, Bovet, Ulysse Nardin, Breitling, Tag Heuer, Gerald Charles, Girard Perregaux, Oris, Dior, Chopard watches, Bell & Ross
  • Ensuring the client receives outstanding customer service.
  • Achieving monthly sales targets.
  • Increasing the effectiveness of customer experience.
  • Introducing promotional procedures to suggest more sales.
  • Informing customers on the latest trends.
  • Active stock management
  • Building outstanding catalog of repeated customers.
  • Managing communication between departments.
  • Ensuring customer experience including hospitality, item designation, after-sales service.

Sales Assistant / VM Ambassador

Chalhoub Group
Abu Dhabi
2018.10 - 2020.10
  • Brands: Dior, Fendi, Dolce & Gabbana, Valentino, Alexander McQueen, Donna Karan, Dkny, Lana
  • Advising customers on product recommendations.
  • Maintaining in-stock and visually presentable areas.
  • Cash register tasks.
  • Team collaboration for proper customer service.
  • Actively seeking out customers.
  • Maintaining product knowledge.
  • Handling after-sales service, exchange, and refunds.
  • Assuring customers of product quality.

Sales Associate

Bestsiege Group
Dubai
2017.05 - 2018.09
  • Helping customers style outfits and highlighting key fashion trends.
  • Building strong customer relationships.
  • Monitoring stock levels and coordinating with the

Sales Associate

Azadea Group
Dubai
2015.12 - 2017.04
  • Greeting and assisting customers.
  • Leveraging product knowledge to upsell items.
  • Handling POS transactions.

Sales Associate

Al Khayyat Group
Dubai
2014.11 - 2015.08
  • Conducting demonstrations of home appliances.
  • Explaining product features to assist purchasing decisions.
  • Providing technical information and troubleshooting.
  • Managing sales documentation.

Education

Fourth Secondary Literature -

Ibn Abi Ziaw Private Institute
Tunisia

High School Diploma - Literary Specialty

Skills

  • Product presentation and customer question handling
  • Influencing customer decisions
  • Building long-term customer relationships
  • Windows XP, Vista, 7
  • Microsoft Office (Excel, PowerPoint, Word, Outlook)
  • Internet browsing
  • Effective communication
  • Team collaboration
  • Working under pressure
  • Adaptability
  • Negotiation and organization
  • Presentation knowledge
  • Product knowledge
  • Meeting sales targets
  • Customer relations
  • Analytical skills
  • Professional appearance

Languages

Arabic
English
French

Trainings

  • Customer Service
  • ICDL Course
  • Secretary Course
  • Basic Selling & Cashiering Skill

Personal Information

  • Address: UAE
  • Date of Birth: February 2, 1989
  • Nationality: Tunisian
  • Marital Status: Married
  • Visa Status: Employment Visa

Timeline

Client Advisor

Harvey Nichols : jewellery department
2023.11 - 2025.06

Jewelry specialist

Seddqi & soon
2021.06 - 2023.10

Sales Assistant / VM Ambassador

Chalhoub Group
2018.10 - 2020.10

Sales Associate

Bestsiege Group
2017.05 - 2018.09

Sales Associate

Azadea Group
2015.12 - 2017.04

Sales Associate

Al Khayyat Group
2014.11 - 2015.08

High School Diploma - Literary Specialty

Fourth Secondary Literature -

Ibn Abi Ziaw Private Institute

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Assia Kouraiech