Summary
Overview
Work history
Education
Skills
Languages
Personal Information
Timeline
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Assia Zitouni

Assia Zitouni

Dubai,United Arab Emirates

Summary

Dynamic sales professional with expertise in sales funnel management, direct and channel sales, and a deep understanding of sales psychology. Proficient in digital marketing and skilled in delivering comprehensive sales reports. Known for exceptional time management efficiency and a strong focus on customer satisfaction. Fluent in multiple languages, enhancing communication with diverse client bases. Career goal: to leverage extensive skills to drive revenue growth and customer loyalty within a forward-thinking organization.

Overview

10
10
years of professional experience

Work history

Cashier

Boga Superfood Dubai
Dubai
04.2024 - Current


  • Enhanced customer satisfaction by promptly addressing issues and concerns.
  • Maintained clean and organised workspace to ensure efficient service.
  • Processed payments swiftly for improved customer experience.
  • Identified counterfeit notes whilst handling cash, ensuring financial security.
  • Balanced till at end of day, maintaining accurate records.
  • Assisted customers with enquiries to enhance their shopping experience.
  • Managed queue effectively during peak hours for seamless checkout process.

Sales Representative

ZARA
Morocco , Morocco
02.2022 - 01.2023
  • Greet and direct customers
  • Provide accurate information (e.g
  • Product features, pricing and after-sales services)
  • Answer customers' questions about specific products/services
  • Conduct price and feature comparisons to facilitate purchasing
  • Cross-sell products.
  • Fostered strong customer relationships through exceptional service.
  • Pioneered innovative sales strategies for increased market penetration.

Receptionist

Tenova negoce Construction Company
, Morocco
01.2019 - 02.2020


  • Managing and motivating staff.
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.
  • Handled appointment scheduling to ensure smooth daily operations.
  • Managed phone calls, resulting in effective communication flow within the company.
  • Maintained an organised reception area for a professional business environment.
  • Coordinated office supplies orders to keep necessary materials available at all times.
  • Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
  • Assisted with administrative tasks, improving overall functionality of the office.
  • Upheld confidentiality with sensitive information handling procedures.
  • Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.

Receptionist

Hassan First University Morocco
, Morocco
09.2016 - 09.2017
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.
  • Handled appointment scheduling to ensure smooth daily operations.
  • Managed phone calls, resulting in effective communication flow within the company.
  • Maintained an organised reception area for a professional business environment.
  • Coordinated office supplies orders to keep necessary materials available at all times.
  • Assisted with administrative tasks, improving overall functionality of the office.
  • Directed visitors and clients to appropriate staff, ensuring efficient service delivery.

Receptionist

Asaka
, Morocco
03.2015 - 01.2016
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.
  • Handled appointment scheduling to ensure smooth daily operations.
  • Managed phone calls, resulting in effective communication flow within the company.
  • Maintained an organised reception area for a professional business environment.
  • Coordinated office supplies orders to keep necessary materials available at all times.
  • Assisted with administrative tasks, improving overall functionality of the office.
  • Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
  • Upheld confidentiality with sensitive information handling procedures.
  • Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
  • Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
  • Utilised multi-line telephone system to manage incoming calls effectively.

Education

Skills

  • Sales funnel management
  • Fluency in multiple languages
  • Time management efficiency
  • Sales reporting proficiency
  • Direct and channel sales
  • Knowledge of sales psychology
  • Digital marketing understanding
  • Customer satisfaction focus

Languages

Arabic
Native
French
Upper intermediate
English
Beginner

Personal Information

Nationality: Moroccan

Timeline

Cashier

Boga Superfood Dubai
04.2024 - Current

Sales Representative

ZARA
02.2022 - 01.2023

Receptionist

Tenova negoce Construction Company
01.2019 - 02.2020

Receptionist

Hassan First University Morocco
09.2016 - 09.2017

Receptionist

Asaka
03.2015 - 01.2016

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Assia Zitouni