Asthur Ochwa

Locations;

• One and Only One Za'abeel [present]
• One and Only Royal Mirage
• One and Only Palm Hotel

Responsibilities:

• Promoted a welcoming atmosphere by greeting guests/client's upon arrival and escorting them to their preferred seating area in a timely manner.
• Streamlined communication between front-of-house and back-of-house staff [both staff] for seamless coordination of meal preparation and delivery.
• Balanced multiple responsibilities, such as attending to guest needs, maintaining a clean dining area, and ensuring accurate order input, without compromising service quality.
• Managed high-volume service periods calmly and efficiently, prioritizing tasks to meet guest expectations without sacrificing quality of service.
• Organized reservations, seating arrangements, and private functions to optimize space utilization while accommodating guest preferences.

• Assisted with training and development of team members.
• Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
• Monitored team's performance and gave feedback when necessary.
• Updated job knowledge by attending workshops, training sessions and educational opportunities.
• Collaborated with cross-functional teams to develop and implement strategies for continuous service improvement.
• Enhanced team performance by implementing effective training programs and regularly evaluating staff progress.