Aswathi Valliyodan
Abu Dhabi
Summary
Accomplished HR professional and efficiency-oriented Guest Relation Officer with two years of combined experience in business and hospitality management. An adaptable professional, with a proven ability to inspire, motivate and coach high performing teams. Leverages excellent collaboration and communication skills to effectively engage with clients and team members. Utilizes intuition and creativity to manage change. Seeking to leverage extensive knowledge of employee relations, business and positive communication in a customer-focused position that works directly with clients and ensures a positive experience Well-versed in building long-lasting relationships with typical and VIP guests. Remains calm and collected under pressure and works to develop and implement solutions. Proficient in handling administrative, staffing and inventory needs to keep services flowing smoothly.
Overview
2
2
years of professional experience
Work History
Guest Relation Executive
Ahalia Hospital Mussafah, Abu Dhabi
05.2022 - 01.2024
- Managed registration and billing process, collaborating with account department to ensure accurate invoicing and seamless administrative support
- Streamlined effective operations as acting supervisor coordinating personnel scheduling and developments with guest reservations and large-scale bookings
- Assumed complete responsibility for management of the hospital and organization and oversight of all personnel charged with operations
- Coordinated with the contract management team to help negotiate fee schedules with insurance providers to ensure that reimbursement for services was adequate to cover facility and provider costs Maintain and update comprehensive employee records
- Educated clinical and non-clinical personnel on matters such as proper charting and documentation, correct procedure and diagnosis coding and claims submission guidelines
- Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
- Provided translation support between doctors and patients, ensuring effective understanding and support in a healthcare setting
- Facilitated seamless communication between healthcare professionals, patients and administrative staff to adapt and optimize hospital operations in response to evolving pandemic challenges.
Education
Master of Business Administration - H R Administration
A J Institute of Management, Mangalore University
Karnataka01.2021
bachelor of business administration -
dr. ambedkar arts and science college, kannur university
01.2019
plus two -
govt higher secondary school bethurpara, kerala state board
01.2016
Skills
- Technical recruiting expertise
- Talent sourcing and screening
- Social media recruiting
- Job posting and advertising
- Candidate engagement and relationship building
- Salary negotiation and job offer management
- Reference and background checks
- Compliance and risk management
- Proficient in job portal
- MS office, Excel, Tally
- Data Analysis
- Strong empathy
- Data Entry
- Complaint Handling
- Customer Relations
- Documentation
Internship
Amana Toyota, Kasaragod, one-month, 09/01/20, 09/30/20, Human Resource Management
Linguisticproficiency
English, Malayalam, Hindi
Personal Information
- Date of Birth: 02/01/99
- Nationality: Indian
- Visa Status: Husband Visa(UAE)
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and the responsibility for the correctness of the above-mentioned.
Languages
English
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Malayalam
Bilingual or Proficient (C2)
Timeline
Guest Relation Executive
Ahalia Hospital Mussafah, Abu Dhabi
05.2022 - 01.2024
Master of Business Administration - H R Administration
A J Institute of Management, Mangalore University
bachelor of business administration -
dr. ambedkar arts and science college, kannur university
plus two -
govt higher secondary school bethurpara, kerala state board
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