Aswin K S
Front Office Executive, Night Auditor, Duty Manager
Dubai
Summary
Versatile Hospitality professional with 7-years background in Front Office Operations. Knowledgeable about room ratings, account balancing and report generation. Thrives in high-volume environments using multi-tasking and time management strengths. Excellent reputation for resolving problems and improving customer satisfaction. Experienced in Pre-opening and Team training.
Overview
8
8
years of professional experience
15
15
years of post-secondary education
4
4
Languages
Work History
Hotel Night Auditor
Flora Creek Hotel Apartments
Dubai
02.2021 - Current
- Performed nightly updates to room charges and rates.
- Balanced hotel accounts and resolved discrepancies.
- Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses.
- Managed financial data and updated financial records in ledgers and journals.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Prepare daily revenue reports, Monthly Budget reports and Incentive structure
Front Office Executive
Aloft Cessna Business Park
Bengaluru
01.2020 - 02.2021
- Performed Duty Manager Shift on acting DM role
- Establish smooth running of Front office operations including At your Service,Front Desk, Rooms Control and Concierge Services.
- Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance.
- Prepares and checks for VIP's arrival and escorts guests to rooms.
- To responsible for front office operation during absence of Front Office Manager.
- Assigns and Approves Duty roster for all Front desk staffs.
- Motivates and maintains good staff relations..
- Co-ordinates with all departments concerned in order to maintain Front Office functions properly
- Performs Night Audit and Pre-Audit procedures.
- Checking all MRDW reports including E –Bonus, TOP50,Revenue Bucket and Stay Error Correction reports.
- Drive Marriott Bonvoy loyalty program, Mobile Guest services and GXP.
- Set monthly targets and goals for associates and keep track.
- Oversaw office inventory activities by ordering and requisitions and stocking using Birchstreet.
- Balance Inventory and blocks in Opera PMS with MARSHA and troubleshoot any interface errors.
Front Office Executive
Courtyard By Marriott Kochi Airport
Kochi
01.2019 - 07.2020
- Performed Duty Manager Shift Responsibilities
- Handled guest complaints and ensured recovery to maintain high guest satisfaction rates.
- Supervised team of front desk agents and helped to resolve issues arising during shifts.
- Conduct briefings and team trainings.
- Checking all MRDW reports including E –Bonus, TOP50,Revenue Bucket and Stay Error Correction reports.
- GXP and Mobile guest services champion for the Hotel.
- Ensure Brand Standard Audit check points are followed in daily operations.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
Front Office Executive/Rooms Controller
Kochi Marriott Hotel
Kochi
10.2016 - 12.2018
- Worked as GSA in At your Service , later heading AYS as AYS Executive followed by Rooms Control Executive and as Front Desk Executive roles
- Conducted constant trainings for fresher and experienced associates to ensure smooth and seamless opening being department training champion
- Planned Front Office Monthly Training Calendar and maintaining records
- Guest Complaints tracked and analyzed based on various parameters
- Reviewed E-Bonus, E-certificate, Stay error correction and Top50 reports.
- Checked IMS tool for loyalty points credit and advised Marriott Bonvoy concerns of guest.
- Managed and tracked Front Office inventory.
- Conducted and performed Emergency Response Mock Drills and trainings
- Conducted Daily Pre-arrival meetings .
- Drove upsell, Rising Star, Guest Voice assigning daily, weekly and monthly targets keeping a track.
- Configured and launched GXP and IVR in the Hotel working close with Front office manager and conducted multiple training sessions for entire Hotel Staff.
- Held admin rights as GXP and Mobile Guest Services Champion for the property.
- Checked and tallied Pre-Audit Reports and Ran Night Audit.
Facility Management Executive
Baby Memorial Hospital
Kozhikode
04.2016 - 09.2016
- Collaborated with team members to achieve target results.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Staff performance evaluation and reporting
- SAB test analysis and random cleaning standard audits
- Overlook staff appraisal, wages and salary structures and maintain staff records.
- Ensure Hospital meets ISO and NABH Audit standards
- Monthly Roster planning for associates and duty allocation
- Conduct Daily trainings for staff
Front Office Associate
Courtyard By Marriott Chennai
Chennai
05.2015 - 04.2016
- Worked as AYS associate and was also taking care of executive lounge Operations
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered calls to take messages or redirect calls to appropriate colleagues.
- Managed inventory and consumption reports for executive Lounge on daily basis
- Run Micros POS Night Audit.
- Answering guest calls , taking food and liquor orders, attending to guest queries
- Support Front Desk operations during night shift.
- Daily guest incidents reporting and analysis
Education
Bachelor of Hospitality And Hotel Administration - BHM
State Institute of Hospitality Management
Kozhikode, Kerala 05.2012 - 06.2015
AISSC Higher Secondary (CBSE Board) - Computer Science
Alphonsa Senior Secondary School
Kozhikode, Kerala 05.2010 - 05.2012
Secondary Education (CBSE Board) - Class 10
Alphonsa Senior Secondary School
Kozhikode, Kerala 05.2000 - 05.2010
Skills
Front desk operations
Opera PMS
MS Office
Night Audit
Micros POS
Pre-Opening
Empower GXP
Guest services
Safety and security procedures
Credit and cash payments
Administrative support
Reception management
Hospitality service expertise
Check-in and check-out procedures
Time management
Hobbies
Reading, Swimming, travel
Accomplishments
- Received outstanding score ratings from guest surveys due to professionalism, exceptional service and quick response times.
- Supervised team of 10-12 staff members.
- Received personal appreciation letter from Craig S. Smith, Group president, Asia Pacific-Marriott
Hotel. - Pre-opening Task force for Port Muzuris-Trbuite Portfolio Hotel Kochi Airport.
- Grand Opening Task force member for Tribute Portfolio hotel, Kochi Airport.
- Pre-Opening Task Force member for Four Points By Sheraton Kochi Info Park.
- Received ‘Spirit to Serve’ award, 2018 from Marriott International.
- Cracked BSA as part of a Team with 100% Operations in 2017 at Kochi Marriott
- Cracked BSA as part of a Team with 90% Operations in 2018 at Kochi Marriott and covered all points as BSA order-taker.
- Lead At Your Service Team from an Associate level.
Declaration
I hereby declare that the information furnished above is true to the best of my knowledge. I do hereby declare that above particulars of information and facts stated are true, correct and complete to the best of my knowledge and belief.
Aswin K S
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Many people today believe that cynicism requires courage. Actually, cynicism is the height of cowardice. It is innocence and open-heartedness that requires the true courage—however often we are hurt as a result of it.
Erica Jong
Timeline
Hotel Night Auditor
Flora Creek Hotel Apartments
02.2021 - Current
Front Office Executive
Aloft Cessna Business Park
01.2020 - 02.2021
Front Office Executive
Courtyard By Marriott Kochi Airport
01.2019 - 07.2020
Front Office Executive/Rooms Controller
Kochi Marriott Hotel
10.2016 - 12.2018
Facility Management Executive
Baby Memorial Hospital
04.2016 - 09.2016
Front Office Associate
Courtyard By Marriott Chennai
05.2015 - 04.2016
Bachelor of Hospitality And Hotel Administration - BHM
State Institute of Hospitality Management
05.2012 - 06.2015
AISSC Higher Secondary (CBSE Board) - Computer Science
Alphonsa Senior Secondary School
05.2010 - 05.2012
Secondary Education (CBSE Board) - Class 10
Alphonsa Senior Secondary School
05.2000 - 05.2010