ASWINI THAPA
Ajman,United Arab Emirates
Summary
Dynamic professional specializing in guest service and team collaboration. Proven ability to resolve disputes and implement upselling techniques, resulting in increased customer satisfaction and revenue growth. Committed to creating a welcoming environment while pursuing further development in hospitality management.
Knowledgeable about creating memorable guest experiences through strong communication and problem-solving skills. Skilled in building rapport, handling inquiries, and managing feedback with empathy and professionalism. Ready to use and develop customer service, interpersonal, and conflict resolution skills in receptionist role.
Overview
8
8
years of professional experience
2018
2018
years of post-secondary education
Work history
Guest Experience Expert
Ajman Saray Luxury Collection Resort UAE
Ajman, United Arab Emirates
09.2023 - 12.2025
- Greeted guests promptly upon arrival, fostering a friendly atmosphere.
- Handled complaints in a timely manner, resulting in increased satisfaction levels.
- Managed front desk operations, enhanced overall hotel efficiency.
- Delivered exceptional hospitality service by promptly addressing and resolving guest concerns.
- Ensured seamless check-in process for superior guest satisfaction.
Cashier/Receptionist
Richmond Trading LLC, RAS AL KHAIMAH (UAE)
RAS AL KHAIMAH, United Arab Emirates
01.2021 - 01.2022
- Maintained clean and organised workspace to ensure efficient service.
- Kept up-to-date with store promotions to provide accurate information to customers.
- Packaged customer items carefully, ensuing merchandise safety.
- Managed queue effectively during peak hours for seamless checkout process.
- Enhanced customer satisfaction by promptly addressing issues and concerns.
Receptionist
Sumitel Suites and Spa, Darjeeling(INDIA)
Darjeeling, India
01.2019 - 01.2020
- Maintained an organised reception area for a professional business environment.
- Assisted with administrative tasks, improving overall functionality of the office.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Managed phone calls, resulting in effective communication flow within the company.
- Greeted guests warmly upon arrival, creating a positive first impression of the organisation..
Food and Beverage Associate
The Oberoi Udaivillas,Udaipur(INDIA)
Udaipur, India
01.2018 - 01.2019
- Accommodated special dietary requests, enhancing customer dining experience.
- Remained calm under pressure, ensuring better performance during peak hours.
- Mitigated complaints effectively by empathetically listening and offering solutions.
- Helped reduce waiting times by swiftly clearing tables after use.
- Relayed feedback from customers to management for continuous improvement.
Education
Diploma - Hospitality
Acube Management Institute
Higher Secondary Education - undefined
Saint Teresa Girls High School
Skills
- Complaint handling techniques
- Multitasking under pressure
- Professional communication skills
- Customer satisfaction focus
- Time management proficiency
- Team collaboration
- Problem-solving abilities
- Telephone operation
LANGUAGE
English
Intermediate
Hindi
Intermediate
Nepali
Intermediate
Accomplishments
TOP ENROLLER AJMAN SARAY
- Oct 2023
- June 2024
- July 2024
- Oct 2024
- Jan 2025
Affiliations
- Dancing
- Reading
Timeline
Guest Experience Expert
Ajman Saray Luxury Collection Resort UAE
09.2023 - 12.2025
Cashier/Receptionist
Richmond Trading LLC, RAS AL KHAIMAH (UAE)
01.2021 - 01.2022
Receptionist
Sumitel Suites and Spa, Darjeeling(INDIA)
01.2019 - 01.2020
Food and Beverage Associate
The Oberoi Udaivillas,Udaipur(INDIA)
01.2018 - 01.2019
Higher Secondary Education - undefined
Saint Teresa Girls High School
Diploma - Hospitality
Acube Management Institute