Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certifications
Timeline
Generic
Atef Abu Saleem

Atef Abu Saleem

Ras al-Khaimah,United Arab Emirates

Summary

Ambitious promoter and skilled people manager with deep understanding of market trends and successful strategies to achieve sales and marketing results. Strengths include leveraging data to optimize approaches and capitalizing on new opportunities. Marketing professional successful in campaign development and programmed management. Forward-thinking and analytical in tracking markets and optimizing strategies for best results. Excels at partnering cross-functionally to generate outstanding results. Senior Sales Supervisor with record of success in enabling strong revenue growth through end-to-end sales management. Focused on continuous improvement using market knowledge, competitor research, innovation and team motivation. Always looking for opportunities to bring in and retain customers. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Energetic employee well-versed in strong communication and organization skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Hard-working Sales Supervisor with strong organizational skills. Achieves company goals through exceptional planning and prioritization. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. Organized and dependable Sales Supervisor with 8 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals. Committed manager with exceptional leadership, organizational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth. Enthusiastic Sales Supervisor with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service. Motivated Sales Supervisor with 10 years of experience, recognized for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organized with excellent leadership and team-building record. Dedicated Sales Supervisor with 8 years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience. Experienced Managment with over 10 years in Automotive industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver. Experienced working in team environments. Reputation for hard work, punctuality and willingness to learn new things. Focused Sales Supervisor with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple accounts at once. Dedicated to improving company sales goals and meeting business objectives. Enthusiastic Sales Supervisor with 8 years of experience. Secures team success through hard work, attention to detail and excellent organization. Shares experience knowledge to achieve results. Passionate Sales Supervisor with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines. Customer-oriented Sales Supervisor with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development. Dedicated Sales Supervisor highly effective in undertaking administrative and programmed management tasks. Manages complex data with excellent organization. Motivated to achieve outstanding success through prompt communication and helpful approach.

Overview

18
18
years of professional experience
4
4
years of post-secondary education

Work History

Showroom Sales Supervisor

Jumaa Al Majid / KIA MOTORS
Dubai, United Arab Emirates
02.2018 - 03.2024
  • Analysed sales reports to identify trends and update strategies.
  • Optimised sales methods to best engage, acquire and retain customers.
  • Oversaw planning and execution of targeted sales and marketing strategies.
  • Developed marketing plans to support department strategies.
  • Customized promotional strategies to meet needs of different clients, products and services.
  • Supported front-line sales teams with well-coordinated administrative operations.
  • Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
  • Conducted regular market assessments to stay current on trends and maintain readiness for changes.
  • Managed team of Thirteen staff, driving performance with motivational strategies to exceed sales targets.
  • Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments.
  • Organised special sales at specific times to drive customer engagement and move high volumes of products.
  • Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
  • Strategised cross-promotions with new and existing partners to expand sales and marketing opportunities.
  • Established budgets for programme activities and controlled expenditure to meet targets.
  • Used multi-source data to determine sales and delivery terms for products and services.
  • Generated ideas and concepts for paid ad content, monitoring spend against performance for continued profit improvements.
  • Coordinated and managed paid marketing campaigns on different platforms, carefully overseeing results to deliver maximum ROI.
  • Grew annual revenue by 12% with targeted sales and marketing strategy.
  • Allocated teams, materials and calendar space for individual projects.
  • Represented organization to public at trade exhibitions and conventions, driving awareness of offers

Sales Supervisor

Trading Enterprises / Chrysler - Dodge - Jeep - RAM
Ras al-Khaimah, United Arab Emirates
11.2016 - 01.2018
  • Checked shop merchandise regularly to verify proper display, oversee replenishment activities and enforce planogram requirements.
  • Collected customer and market feedback and reported information to company leadership.
  • Maintained regular contact and strong relationships with existing customers by providing comprehensive support.
  • Monitored daily sales operations and served as informational and procedural resource to team members.
  • Promoted exceptional customer service by engaging clients on sales floor, building positive rapport, answering product queries and handling complaints.
  • Monitored sales team performance, providing effective training to help reach revenue and profit targets.
  • Coached team members to reach and exceed weekly and monthly sales goals.
  • Developed new ideas and thought creatively to grow business and enhance profitability and revenue.
  • Identified and qualified new sales prospects to continually meet targets.
  • Worked collaboratively with team members, championing proven techniques for closing sales, cross-selling and upselling.
  • Organised and coordinated sales team schedules, helping staff meet company and client expectations.
  • Conducted regular market assessments to stay current on trends and maintain readiness for changes.
  • Carried out sales visits to current and prospective customers.
  • Managed team of 13 staff, driving performance with motivational strategies to exceed sales targets.
  • Analysed sales to identify top-performing products.
  • Generated company growth through market expansion and sales.
  • Developed marketing plans to support department strategies.
  • Optimized sales methods to best engage, acquire and retain customers.
  • Produced regular reports with in-depth detail of sales performance.
  • Contributed to management decision-making relating to existing sales operations and business strategy.
  • Audited team outputs and service delivery to achieve Quality Assurance goals.
  • Achieved exceptional client satisfaction feedback and ratings.
  • Analysed sales data to define weekly quotas for multiple departments, assessing potential areas of growth.
  • Prioritised and followed up on critical leads to boost new customer onboarding.
  • Organised special sales at specific times to drive customer engagement and move high volumes of products.
  • Hired and trained dedicated and high-achieving sales teams.
  • Developed and customised sales pitches to target specific customer personas.
  • Supported front-line sales teams with well-coordinated administrative operations.
  • Interfaced with customers, determined needs, provided recommendations and up-sold services.
  • Oversaw planning and execution of targeted sales and marketing strategies.
  • Customized promotional strategies to meet needs of different clients, products and services.
  • Used multi-source data to determine sales and delivery terms for products and services.
  • Grew annual revenue by 8% with targeted sales and marketing strategy.
  • Created and directed sales team training and development programmers.
  • Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
  • Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
  • Analysed sales reports to identify trends and update strategies.
  • Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
  • Enhanced sales by introducing impactful employee incentive and recognition schemes.
  • Strategised cross-promotions with new and existing partners to expand sales and marketing opportunities.
  • Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments.
  • Analysed sales and customer data with [Software], generating comprehensive sales reports to promote sound business decision-making.
  • Retained existing customers and substantially grew customer base, product line and sales volume.
  • Generated ideas and concepts for paid ad content, monitoring spend against performance for continued profit improvements.
  • Supervised operations of 13-person sales teams, achieving improvements in productivity rates by tackling process inefficiencies.
  • Planned and developed strategies to increase sales territory positioning, exceeding company targets.
  • Updated training materials and operational procedures to deliver consistent sales growth.
  • Allocated teams, materials and calendar space for individual projects.
  • Set highest personal performance standards for self.
  • Established budgets for programme activities and controlled expenditure to meet targets.
  • Allocated sales resources based on quarterly KPI targets.
  • Managed teams and allocated resources to increase profits by 8%
  • Coordinated and managed paid marketing campaigns on different platforms, carefully overseeing results to deliver maximum ROI.

Sales Executive

Al Futtaim Motors / TOYOTA
Al Ain City, United Arab Emirates
06.2014 - 10.2016
  • Managed client relationships from early stages of sales process through to post-sales
  • Built long-term relationships with customers and generated referrals from existing clients.
  • Generated new leads and opportunities to maximise revenue.
  • Achieved and exceeded sales targets in line with client growth across all products and services.
  • Maintained contact with customers throughout sales and pre-delivery process.
  • Understood customer needs to craft exceptional sales journeys.
  • Boosted product sales by offering selection guidance to customers.
  • Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
  • Established and maintained positive, profitable client relationships through superb communication.
  • Carried out active selling from initial customer greeting.
  • Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
  • Maintained awareness of latest industry trends, product knowledge and sales techniques.
  • Built rapport with new and existing customers to boost client retention.
  • Engaged customers to enhance in-store experience and provide outstanding customer service.
  • Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Managed customer lines for minimum wait times and high satisfaction.
  • Organised displays to promote inventory and encourage customer purchases.
  • Prepared invoices for customers with large orders or special sales types.
  • Built focused new client networks, growing business opportunities and increasing revenue possibilities.
  • Demonstrated product usage and features to customers.
  • Helped customers obtain specialised help for refunds and exchanges.
  • Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.
  • Analysed industry and competitor trends to enhance sales strategy.
  • Explained establishment policies to customers and offered advice on selections.
  • Presented sales data and insights to leadership to aid strategy development and planning.
  • Promoted customer loyalty scheme at checkout.
  • Accepted card, cash and cheque payments in POS register system.
  • Qualified prospects to determine future sales possibilities and improve conversion efforts.
  • Generated sales forecasts to inform resource allocation and project management.
  • Prepared orders for customers with wrapped, bagged and boxed items.
  • Identified discrepancies in stocks through regular inventory management.
  • Tagged products quickly and accurately with price tags and stickers.
  • Displayed wares in temporary structures at markets to attract new customers.
  • Unearthed new target markets, prospective clients and key sector decision-makers.
  • Totalled bills using maths skills and maintained accurate till count.
  • Inspected products for damages and expiry dates before processing refunds.
  • Requested and checked customer IDs at checkout for age-restricted products.
  • Articulated product features and specifications in customer-centric language based on their priorities.
  • Designed visually pleasing in-store and window displays to increase footfall.
  • Packed and wrapped gifts with decorative details to match customer preferences.

Store Manager

Al Futtaim watches & Jewellery
Al Ain City, United Arab Emirates
05.2006 - 05.2014
  • Completed opening and closing procedures each day.
  • Assisted in recruiting, hiring and onboarding store staff.
  • Provided excellent customer care through prompt complaint resolution and quality of service.
  • Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
  • Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
  • Challenged and inspired team members to achieve business results.
  • Oversaw business staffing and training, building successful, customer-focused team.
  • Oversaw daily store cleaning and general store maintenance to keep high company standards.
  • Led regular staff performance reviews to provide guidance and support for individual development.
  • Set SMART goals for store team, developing staff abilities and increasing sales performance.
  • Checked invoices from suppliers against physical stock records to identify discrepancies.
  • Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
  • Monitored stock levels and wrote timely order supply requests to replenish merchandise.
  • Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
  • Maximised profitability through efficient budgeting and identified opportunities for growth.
  • Exceeded sales targets consistently by assisting customers in selecting and purchasing merchandise.
  • Created seasonal sales plans with varying stock and promotional strategies.
  • Kept business in compliance with internal controls, industry regulations and health and safety requirements.
  • Maintained strong partnership with Operations Manager to keep alignment and timely communication.
  • Kept awareness of competitor activity and developed ideas to promote store.
  • Understood what drives overall business success and prioritised and delivered quality results.
  • Enforced service standards to maintain establishment reputation for excellence.
  • Solicited customer feedback to understand customer needs and constantly improve product offerings.
  • Maintained detailed and current records of inventory, personnel activities and business finances.
  • Built brand loyalty by promoting company loyalty schemes, hosting events and engaging with repeat customers.
  • Upheld positive and proactive approach to challenges, using initiative and demonstrating commitment and flexibility.
  • Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
  • Acted as liaison between staff and management to improve store performance.
  • Planned logistical operations for safe transportation, storage and sale of goods.
  • Followed industry trends and set pricing strategies to maximise business returns.
  • Enforced licensing laws, health and safety regulations and all regulatory guidelines and legislation at all events.
  • Analysed consumer data to predict future purchasing trends for informed decision-making.
  • Evaluated products to select mix meeting current customer demand.
  • Established clear budgets with sound controls to keep business operating with optimum finances.
  • Researched and applied proven marketing techniques to drive sales.
  • Directed retail and wholesale operations, scrutinising and improving existing processes to boost efficiency.
  • Formulated marketing and advertising strategies for continuous business growth.
  • Determined strategic direction of organisation based on industry knowledge and market research.
  • Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
  • Leveraged strong working knowledge of products and systems within Watches industry.
  • Compared supplier risks to make balanced, strategic purchasing choices.
  • Pursued new business opportunities by forging strong networks and contacting potential buyers.
  • Negotiated buying conditions and sales contracts to secure lucrative deals.

Education

High School Diploma - English Language

King’s School of English
Al Ain City, Abu Dhabi
06.2008 - 08.2008

Bachelor of Commerce - Economy

Syria
Damascus
06.2000 - 09.2004

Skills

  • Sales performance measurement and customer relations
  • Strong analytical and negotiation skills
  • Possesses strong organizational and leadership skills
  • Ability to work under pressure and adapt to different work environments easily
  • Well-versed in various computer software
  • Holds UAE driver's license
  • Sales techniques
  • Relationship Management
  • Sales forecasting
  • Presentations and proposals
  • Sales goal attainment
  • Sales training
  • Salesforce CRM
  • Promotional strategies
  • Business development

Accomplishments

  • Certificate of recognition for outstanding performance, productivity and dedicated service at Al Futtaim Motors. Also named Employee of the month for exceeding expectations.
  • Recognized for sterling sales performance by Al Futtaim Watches and Jewellery. Presented with the Top Achiever Gold Certificate in recognition.
  • Received the Certificate of Appreciation as part of the "You are Spotted" program in 2008.

Languages

Arabic
Native
English
Advanced

Certifications

  • Sales Process Training - FIAT - by Chrysler Automobiles
  • Certificate Fire Prevention Training
  • Al Futtaim Motors Certification in Vehicle Sales - Induction
  • Certificate for Best Practices and Operational Efficiency
  • Certification of Effective Communication Skills
  • Customer Service Training

Timeline

Showroom Sales Supervisor

Jumaa Al Majid / KIA MOTORS
02.2018 - 03.2024

Sales Supervisor

Trading Enterprises / Chrysler - Dodge - Jeep - RAM
11.2016 - 01.2018

Sales Executive

Al Futtaim Motors / TOYOTA
06.2014 - 10.2016

High School Diploma - English Language

King’s School of English
06.2008 - 08.2008

Store Manager

Al Futtaim watches & Jewellery
05.2006 - 05.2014

Bachelor of Commerce - Economy

Syria
06.2000 - 09.2004
Atef Abu Saleem