Ateh Brenda Customer Service
Dubai,United Arab Emirates
Summary
Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
Work history
Customer service representative
Lubeck Shipping Company
Dubai, United Arab Emirates
12.2022 - 12.2024
- Excellent Customer Service to over hundreds customers per shift leading to an increase of the 30% of customers feedback.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Participated in team meetings sharing best practices for improving service delivery.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Provided top-notch support for increased customer satisfaction.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
Customer service representative
International Airport of Douala
Douala, Cameroon
09.2020 - 09.2021
- Ensured timely departure of flights by managing pre-boarding activities efficiently.
- Enhanced overall airport efficiency by coordinating effectively with ground staff.
- Organised boarding gates with effective communication skills.
- Managed ticket counter operations diligently for streamlined processes.
- Checked passengers' tickets swiftly to streamline boarding procedures.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
Education
High School Diploma -
Insect College
Douala Cameroon 09.2011 - 09.2017
Bachelor of Business Administration - Business Administration
University of Buea
Cameroon 10.2017 - 09.2020
Skills
- Order processing capability
- Resilience to stressful situations
- Empathy understanding
- Email correspondence expertise
- Pressure handling
- Email administration
- Familiarity with company policies
- Helpdesk operations
Languages
English
Advanced
French
Advanced
Timeline
Customer service representative
Lubeck Shipping Company
12.2022 - 12.2024
Customer service representative
International Airport of Douala
09.2020 - 09.2021
Bachelor of Business Administration - Business Administration
University of Buea
10.2017 - 09.2020
High School Diploma -
Insect College
09.2011 - 09.2017
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