Summary
Overview
Work History
Education
Skills
Section name
Languages
Timeline
Generic

ATHANASUS EBOB-ETTA NSO

Sharjah

Summary

Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Outgoing Registered Nurse with 4 years of hospital work experience and Precertification Agent with 4 years working experience in Health Insurance(MSH INTERNATIONAL). Fantastic salesman with proven eye for detail and goal-oriented mindset. Known for closing sales quickly and ensuring both buyer and seller satisfaction.

Overview

8
8
years of professional experience

Work History

PRECERTIFICATION AGENT

MSH INTERNATIONAL
UNITED ARAB EMIRATES
03.2019 - Current
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Managed approximately 40 incoming calls, emails and approximately 15 out going calls per day from customers.
  • Followed up on customers' inquiries to assess satisfaction with provided solutions.
  • Resolved caller issues quickly and thoroughly.
  • Informed clients of policies and procedures.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Obtained client information by answering telephone calls.
  • Established strong customer relationships, building recommendations and loyalty.
  • Maintained comprehensive product and service knowledge for accurate, informative customer advice.
  • Processed customer orders quickly and accurately for timely delivery.
  • Presented feedback to management on customer service trends and improvement areas.
  • Adopted customer feedback in process and system improvement initiatives.
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.

Registered Nurse

POLYCLINIQUE IDIMED
CAMEROON
08.2017 - 08.2018
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Provided direct patient care, stabilized patients, and determined next course of action.
  • Managed care from admission to discharge.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Implemented medication and IV administration, catheter insertion, and airway management.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
  • Organized and managed care of patients undergoing various therapies and procedures.
  • Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
  • Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
  • Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
  • Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
  • Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
  • Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments and supervising team comprised of nurses, LPNs, technicians, and unit clerks.
  • Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
  • Educated family members and caregivers on patient care instructions.
  • Evaluated patient histories, complaints, and current symptoms.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Managed patients recovering from medical or surgical procedures.
  • Monitored patient reactions after administering medications and IV therapies.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
  • Implemented care plans for patient treatment after assessing physician medical regimens.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Recorded details regarding therapies to keep patient charts updated.
  • Performed triage on incoming patients and determined severity of injuries and illnesses.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
  • Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
  • Investigated and resolved issues affecting hospital operations and patient care.

Registered Nurse

MULTICARE FOUNDATION
CAMEROON
07.2015 - 07.2017
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Provided direct patient care, stabilized patients, and determined next course of action.
  • Managed care from admission to discharge.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Implemented medication and IV administration, catheter insertion, and airway management.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Organized and managed care of patients undergoing various therapies and procedures.

Education

Bachelor of Science - Nursing Science

ST. FRANCIS HIGHER INSTITUTE OF NURSING & MIDWIFER
CAMEROON
08.2016

Skills

  • Excellent customer service
  • Work under pressure with little or no supervision for long hours
  • Excellent nursing practice
  • English and French speaker
  • Excellent multitasking, reliable and adaptive
  • Task Prioritization
  • Active Listening
  • Microsoft Word ,Microsoft Office, Microsoft excel, power point, data Entry
  • Team building, Remote Office Availability
  • Analytical and Critical Thinking
  • Attention to Detail
  • Critical Thinking, Organization, Decision-Making, Time Management
  • Verbal and Interpersonal Communication

Section name

I like to be informed about new updates on my field,work relations and the world in general. I am always willing to learn new things,innovations and new ideas.

I love exercise to stay health , more productive and also as refreshment.

Movies help me distract myself for a while and come back refreshed for more productivity.

Reading equips me with new ideas,knowledge and information on my field,work and day to day activities.


Languages

English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)

Timeline

PRECERTIFICATION AGENT

MSH INTERNATIONAL
03.2019 - Current

Registered Nurse

POLYCLINIQUE IDIMED
08.2017 - 08.2018

Registered Nurse

MULTICARE FOUNDATION
07.2015 - 07.2017

Bachelor of Science - Nursing Science

ST. FRANCIS HIGHER INSTITUTE OF NURSING & MIDWIFER
ATHANASUS EBOB-ETTA NSO