Atharu Zaman
Manchester
Summary
A results-driven professional with extensive experience in customer service, claims management, and regulatory compliance. Skilled in handling complex enquiries, assessing claims, and ensuring regulatory adherence. Adept at working in high-pressure environments, exceeding targets, and delivering excellent customer outcomes. Seeking to leverage expertise to drive operational success and client satisfaction in a dynamic organisation.
Overview
2026
2026
years of professional experience
Work history
Claims Manager
Din Solicitors
Halifax
- Led the Housing Disrepair Claims Department, overseeing end-to-end case resolution and ensuring efficiency in handling claims.
- Conducted comprehensive eligibility assessments, gathering essential evidence and documentation to support valid claims.
- Optimised case progression, coordinating effectively with surveyors, landlords, and local authorities to facilitate swift resolution.
- Managed a diverse portfolio of personal injury claims, implementing effective legal strategies to achieve a high success rate.
- Maintained consistent client communication, providing detailed updates, expert legal guidance, and reassurance throughout the claims process.
- Collaborated with solicitors and external legal professionals to build robust cases and secure favourable outcomes for clients.
Claims Assessor
Business Energy Claims Guru
Bridgnorth
- Investigated and processed financial mis-selling claims, ensuring accuracy and compliance with financial regulations.
- Conducted in-depth analysis of energy bills, contracts, and financial agreements to identify potential discrepancies and overcharges.
- Liaised directly with clients, collecting supporting documentation, clarifying claim details, and ensuring a smooth case handling process.
- Implemented process improvements, enhancing internal investigations, streamlining workflows, and increasing operational efficiency.
Associate - Supervision, Retail & Authorisation (SRA)
Financial Conduct Authority
10.2018 - 03.2025
- Provided regulatory oversight and technical support to FCA/PRA authorised and unauthorised firms, ensuring compliance with industry regulations.
- Assessed complex business models, identifying key risks, and formulating mitigation strategies to safeguard regulatory objectives.
- Delivered expert guidance on FCA policies, financial promotion rules, and compliance requirements to internal and external stakeholders.
- Conducted compliance audits and investigated regulatory breaches, identifying consumer detriment and implementing necessary sanctions.
- Effectively managed high-volume caseloads, ensuring prompt and accurate case assessments within statutory deadlines.
- Led a work experience initiative, mentoring secondary school students and providing valuable industry exposure.
Recruitment Consultant
Lawrence Harvey Group (LHI)
06.2018 - 09.2018
- Managed the end-to-end recruitment cycle, sourcing, screening, and successfully placing candidates into key roles.
- Conducted detailed candidate assessments, including interviews, background checks, and reference verifications.
- Negotiated salary packages and employment terms between clients and candidates to ensure mutually beneficial agreements.
- Attended industry networking events and job fairs to expand talent acquisition channels and attract top-tier candidates.
- Provided career coaching and interview preparation to applicants, increasing their employability and job readiness.
Fleet Manager
F1 Prestige Group
03.2016 - 05.2018
- Oversaw fleet operations and vehicle management, ensuring smooth scheduling, maintenance, and customer satisfaction.
- Spearheaded business development initiatives, successfully implementing a strategy that increased sales for underperforming products.
- Managed supplier relationships, sourcing high-end vehicles from overseas to meet specific client demands.
- Led a team of four employees, ensuring operational efficiency, staff productivity, and adherence to service excellence.
Education
Applied Business -
George Greens Sixth Form
09/2011 - 09/2012
Institute of financial studies - CEFS
George Greens Sixth Form
09/2011 - 09/2012
7 GCSE’s - including Math’s, English & Science (A-C)
George Greens Secondary School
09.2005 - 8 2010
Skills
- Customer Service & Client Relations – Extensive experience in handling customer interactions professionally, ensuring high levels of satisfaction, and efficiently resolving enquiries
- Claims & Legal Case Management – Proven expertise in managing housing disrepair, personal injury, and financial mis-selling claims, overseeing cases from initial client contact to resolution
- Regulatory Compliance – In-depth knowledge of FCA regulations, risk management, and financial legislation, ensuring adherence to compliance frameworks and legal requirements
- Analytical & Investigative Skills – Strong background in financial data analysis, identifying discrepancies, and implementing corrective actions to mitigate risks
- Leadership & Mentorship – Experienced in managing teams, training new employees, and mentoring professionals to develop their skills and enhance productivity
- Technical Proficiency – Skilled in Microsoft Office Suite, CRM systems such as Salesforce, and regulatory platforms including FCA systems Connect & Gabriel
References
References available upon request.
Timeline
Associate - Supervision, Retail & Authorisation (SRA)
Financial Conduct Authority
10.2018 - 03.2025
Recruitment Consultant
Lawrence Harvey Group (LHI)
06.2018 - 09.2018
Fleet Manager
F1 Prestige Group
03.2016 - 05.2018
7 GCSE’s - including Math’s, English & Science (A-C)
George Greens Secondary School
09.2005 - 8 2010
Claims Manager
Din Solicitors
Claims Assessor
Business Energy Claims Guru
Applied Business -
George Greens Sixth Form
09/2011 - 09/2012
Institute of financial studies - CEFS
George Greens Sixth Form
09/2011 - 09/2012
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