Athena Hernaez

• Maintained human resources information system and kept employee files up to date and accurate.
• Completed background and reference checks to facilitate hiring and onboarding of employees.
• Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
• Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
• Acted as a liaison between employees and management during periods of organizational change, providing guidance and support throughout the transition process.
• Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
• Handled employee inquiries and complaints regarding policy and benefits issues.

• Maintained human resources information system and kept employee files up to date and accurate.
• Completed background and reference checks to facilitate hiring and onboarding of employees.
• Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
• Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
• Streamlined HR processes for increased efficiency, reducing time spent on administrative tasks.
• Supported human resources staff with new hire orientations and monthly departmental meetings.
• Maintained accurate employee records in HRIS systems, enabling efficient data retrieval for reporting purposes.
• Increased compliance with labor laws by conducting regular audits of HR policies and procedures.
• Partnered with external organizations for outreach initiatives that boosted employer brand awareness among potential candidates.
• Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
• Handled employee inquiries and complaints regarding policy and benefits issues.
• Completed employee employment verifications and unemployment paperwork prior to hire or termination.
• Visa Management
  -Handle new visa applications and renewals for employees and clients.
  -Ensure all documentation is accurate and submitted in a timely manner.
  -Liaise with relevant government authorities to facilitate visa processing.
  -Keep abreast of changes in visa regulations and procedures.
• Health Insurance Quotation
  -Obtain and compare health insurance quotations from various providers.

-Assist employees and clients in selecting the best health insurance plans based on their needs.
-Ensure compliance with local health insurance requirements.

• License Renewal
  - Manage the renewal process for company licenses in both mainland and DMCC.
  - Ensure all necessary documentation is prepared and submitted promptly.
  - Coordinate with relevant authorities to ensure seamless renewal of licenses.
  .
• Company Setup License
  - Assist in the setup of new companies in mainland and DMCC.
  - Prepare and submit all required documents for company formation.
  - Advise clients on the best setup options and ensure compliance with local regulations.
  - Liaise with government departments and free zones to facilitate the setup process.

• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Greeted guests in with friendliness and professionalism.
• Developed and maintained filing systems to facilitate easy access to information.
• Demonstrated adaptability by quickly mastering new software applications as needed for various tasksprojects.
• Organized resources, records and personnel to accomplish aggressive targets.
• Maintained human resources information system and kept employee files up to date and accurate.
• Completed background and reference checks to facilitate hiring and onboarding of employees.
• Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
• Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
• Streamlined HR processes for increased efficiency, reducing time spent on administrative tasks.
• Supported human resources staff with new hire orientations and monthly departmental meetings.
• Maintained accurate employee records in HRIS systems, enabling efficient data retrieval for reporting purposes.
• Increased compliance with labor laws by conducting regular audits of HR policies and procedures.
• Partnered with external organizations for outreach initiatives that boosted employer brand awareness among potential candidates.
• Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
• Handled employee inquiries and complaints regarding policy and benefits issues.
• Completed employee employment verifications and unemployment paperwork prior to hire or termination.
• Visa Management -Handle new visa applications and renewals for employees and clients. -Ensure all documentation is accurate and submitted in a timely manner. -Liaise with relevant government authorities to facilitate visa processing. -Keep abreast of changes in visa regulations and procedures.
• Health Insurance Quotation -Obtain and compare health insurance quotations from various providers.

-Assist employees and clients in selecting the best health insurance plans based on their needs. -Ensure compliance with local health insurance requirements.

• License Renewal - Manage the renewal process for company licenses in both mainland and Freezone. - Ensure all necessary documentation is prepared and submitted promptly. - Coordinate with relevant authorities to ensure seamless renewal of licenses.

• Enhanced customer satisfaction by efficiently managing checkout processes and addressing concerns promptly.
• Resolved customer complaints professionally, turning negative experiences into positive ones whenever possible.
• Maintained a clean, organized, and well-stocked checkout area, enhancing the shopping environment for customers.
• Supervised teams 19 members, enforcing compliance with operational policies and procedures.
• Mentored junior team members, providing guidance on best practices and troubleshooting issues as needed.
• Resolved customer complaints quickly to maintain customer satisfaction.
• Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.

• Documented human resources records and maintained confidentiality of sensitive personal information.
• Responded to inquiries by answering telephone calls, in-person questions and emails.
• Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
• Maintained office supplies, distributed mail and processed invoices for payment.
• Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.
• Oversaw and managed hiring process and assisted human resources.
• Reviewed and screened applicant resumes to identify qualified candidates.
• Partnered with management team to coordinate on-boarding and off-boarding processes.
• Supported managers in addressing employee relations issues, providing guidance on conflict resolution techniques.
• Established strong relationships with external vendors related to benefits administration or other HR services.
• Developed training materials to facilitate consistent onboarding experiences for new hires across departments.
• Participated in job fairs to recruit new talent.
• Converted employee status from temporary to permanent.
• Answered and redirected incoming phone calls for office.