ATHIRA ASOKAN
Dubai
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Administrative Assistant
ICICI Bank
03.2024 - 11.2024
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Maintained inventory of office supplies and placed orders.
Medical Billing Administrator
Zapare Technologies Pvt Ltd
02.2023 - 01.2024
- Increased efficiency by regularly updating and maintaining provider credentialing information with insurance Companies.
- Facilitated smooth office operations, collaborating closely with clinical staff members on scheduling adjustments due to insurance authorizations or referrals issues.
- Assisted in training new staff members on medical billing procedures and software systems, contributing to a cohesive team environment.
- Improved collections with efficient follow-up on outstanding accounts receivable balances.
- Expedited claim resolution times by effectively communicating with both payers and internal teams regarding denial reasons or appeals processes.
- Verified insurance of patients to determine eligibility.
- Filed and updated patient information and medical records.
- Delivered timely and accurate charge submissions.
Education
Bachelor of Science - Applied Physics
University of Calicut
Thrissur03-2020
Skills
- Computer skills
- Microsoft Excel
- Data entry
- Microsoft Word
- Office management
- Customer service
- Microsoft PowerPoint
- Accounting skills
- Coordination
- Office administration
Languages
English
Malayalam
Hindi
Tamil
Certification
- Hospital Administration - 2022
- Medical Coding - 2023
- Python Developer - 2023
Timeline
Administrative Assistant
ICICI Bank
03.2024 - 11.2024
Medical Billing Administrator
Zapare Technologies Pvt Ltd
02.2023 - 01.2024
Bachelor of Science - Applied Physics
University of Calicut
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