Athira Menon
Customer Service Agent
Dubai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Airport Customer Service Agent
DNATA
02.2022 - Current
- Provided passenger assistance at check-in counter and gate areas by issuing boarding passes, checking in baggages and assigning seats.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Supported staff on special tasks and ad hoc requirements.
Purchasing Assistant
AL REEM HOSPICO LLC
06.2021 - 01.2022
- Placing and tracking orders
- Assisting with analyses and reports
- Updating documents and sales records
- Working closely with manager or assigned staff member, and completing all allocated tasks.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Supported staff on special assignments and ad hoc projects.
- Created and maintained detailed records of all office activities.
Temporary Office Assistant & Customer Service Agent
WONDERCARE HOLIDAYS TRAVEL AGENCY
03.2019 - 03.2021
- Greet guests in a warm and friendly manner and offer personalized services
- Listen to guest's complaints or concerns and resolve their issue in a timely manner
- Work in coordination with other employees or departments as required to ensure 100% guest satisfaction
- Performs any additional tasks which are assigned by the management
- Maintaining diaries, typing, answering calls, taking messages and handling correspondence.
- Interacted with customers by phone, email, or in-person to provide information.
Education
Foundation in Travel And Tourism (IATA) -
Syscoms Information Technology Institute
Al Ain 04.2001 -
Bachelor of Commerce -
Bharathidasan University
Al Ain 04.2001 -
High School Diploma -
Indian School
Al Ain 04.2001 -
Skills
Mail Sorting and Distribution
Documentation and Reporting
Organizing and Categorizing
Front Office Management
Customer Service
Passenger Assistance
Check-In Procedures
Boarding Pass Assignment
Problem-Solving
Written Communication
Effective Communication
Attention to Detail
Teamwork and Collaboration
Creative Thinking
Time Management Abilities
Licence
UAE Driving Licence
Certificates and Awards
- 2018-Best performer in the United Arab Emirates for IATA.
- 2015-Best performer in CBSE 12th English exam (in school).
Timeline
Airport Customer Service Agent
DNATA
02.2022 - Current
Purchasing Assistant
AL REEM HOSPICO LLC
06.2021 - 01.2022
Temporary Office Assistant & Customer Service Agent
WONDERCARE HOLIDAYS TRAVEL AGENCY
03.2019 - 03.2021
Foundation in Travel And Tourism (IATA) -
Syscoms Information Technology Institute
04.2001 -
Bachelor of Commerce -
Bharathidasan University
04.2001 -
High School Diploma -
Indian School
04.2001 -