ATHIRA P.K
Karama Dubai
Summary
Results-driven and passionate professional with 3+ years of customer service experience. An impressive history of optimizing client satisfaction by providing exceptional customer service. Exhibits exceptional communication skills coupled with best-in-class service and support in resolving client issues, answering queries, and establishing lasting client relationships. Seeking a position that could complement my training and experience background and provides opportunities for career growth within a reputed organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
OFFICE ASSISTANT
AL MATEEN BANKING CONSULTANT
03.2023 - 12.2024
- Greeting visitors, helping them navigate through the office and supplying them with refreshments as they wait
- In addition, maintain calendars, Handles organizational and clerical support tasks
- Organizing files, Data Entry, scheduling appointments
CUSTOMER SERVICE OFFICER [Ground Operations]
TRANS MALDIVIAN AIRWAYS LTD
09.2015 - 04.2017
- Welcome passengers at the check-in counter and TMA terminal. Provide passengers with information on their flight and departure and arrival times
- Report any delays related to the passengers or flight to the appropriate authority and assisting passengers with their inquiries provides support whenever necessary and make good Customer Experience.
- Followed up with customers about resolved issues to maintain high standards of customer service. Exhibited high energy and professionalism when dealing with clients and staff.
- Handle customer complaints professionally, ensuring customer satisfaction.Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Front Office Associate
KUMARAKOMLAKE RESORT
09.2014 - 06.2015
- Welcoming and Greeting visitors and delivering exceptional customer service assistance
- Answer and direct phone calls in a polite and friendly manner. Maintain reception area and all common areas in a clean and tidy manner always
- Operates standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer
- Keep detailed and accurate records of visitor requests and of calls received. Maintain the general office filing system, Customer Support
Front Office Associate
VASUNDHA SAROVAR PREMIERE HOTEL & RESORT
10.2013 - 03.2014
- Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
- Developed strong relationships with returning guests through attentive service and genuine engagement during each visit.
- Coordinated with maintenance staff to address facility issues promptly, minimizing disruptions for guests. Answered calls to take messages or redirect calls to appropriate departments.
- Provided knowledgeable concierge services by recommending local dining options, transportation solutions, and entertainment venues.
- Ensured guest satisfaction by promptly handling guest feedback and implementing improvements to avoid future complaints. Maintained accurate financial records through diligent cash handling, daily reconciliations, and report generation.
Education
Diploma - Aviation Hospitality and Travel Management
FRANKFINN INSTITUTE OF AIRHOSTESS TRAINING CENTER
Airapuram, KeralaSkills
- Customer relations
- Data entry proficiency
- Conflict management
- Time management and Multitasking ability
- Excellent communication and Computer skills
Certification
- In-Flight Training, JET AIRWAYS(INDIA) LTD., 01/01/13
- Travelport Galileo GDS Basic & Advanced Course, Frankfinn Institute of Airhostess Training, 01/01/14
- FIRST AID, St. John Ambulance (India), New Delhi, 01/01/13
- St. John Ambulance Association, INDIAN RED CROSS SOCIETY, 01/01/13
- Administrative Professional Foundation, LinkedIn Learning, 01/01/24
Languages
Malayalam
English
Hindi
Timeline
OFFICE ASSISTANT
AL MATEEN BANKING CONSULTANT
03.2023 - 12.2024
CUSTOMER SERVICE OFFICER [Ground Operations]
TRANS MALDIVIAN AIRWAYS LTD
09.2015 - 04.2017
Front Office Associate
KUMARAKOMLAKE RESORT
09.2014 - 06.2015
Front Office Associate
VASUNDHA SAROVAR PREMIERE HOTEL & RESORT
10.2013 - 03.2014
Diploma - Aviation Hospitality and Travel Management
FRANKFINN INSTITUTE OF AIRHOSTESS TRAINING CENTER
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