ATHIRA RAVEENDRAN

• Greeted customers upon arrival and offered assistance.
• Creating invoices (Health insurance and cash).
• overseeing insurance claim approvals.
• Using Social analytics, CRM and a range of data analytics that gives insights as to how customers are accessing and utilizing a range of customer touch points.
• Streamlined check-in process to decrease wait times and increase customer satisfaction.
• Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
• Served as main point of contact for VIP customers and kept hospital departments briefed on individual requirements.
• Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
• Maintained consistent positive customer feedback.
• Greeted guests upon arrival and offered assistance.
• Enhanced response and resolution systems to meet changing demands.
• Served as main point of contact for VIP customers and kept hospital departments briefed on individual requirements.
• Coached and developed associates to improve soft skills and recovery techniques.

Internship based on ISO 9001:2015 implementation

Key Findings and Recommendations

• Supplier quality management is positively related to social responsibility.
• Organizations who want to gain customer satisfaction,
  continuous improvement and return on investment must focus on development of their human
  resource.
• The results suggest that firms implement QMS for the purpose of improving operational performance, enhancing customer satisfaction and portfolio, and increasing market and financial performance which are the primary reasons of QMS practices.
• The reason why the company implemented the Quality
  management system was to increase the quality of the product, reduce defects, increase
  quality information communication, increase market performance, and boost customer
  satisfaction.
• Ensuring the efficient operation of their organizations while managing financial sustainability and risk.
• Top management commitment is an essential practice that companies which intend to
  implement ISO QMS should ensure its existence in their organizations.
• Companies implementing QMS should allocate the necessary budget to run the implementation of the system standard.
• To sustain this operational and production effectiveness it should further maintain the continuous assessment and consequent revision and update of the QMS implementation process.

• Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
• Developed strong written and verbal communication skills.
• Prepared meeting of minutes
• Prepared monthly, weekly and daily logs using Microsoft Office Suite.
• Coordinated with BIN CARD SYSTEM.
• Used Step ladder process to to solve employee grievance.
• Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
• Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
• Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.