Zoho CRM
Athira Theyyil Ramesh
General Manager GCC Region, CareLend Gulf
Dubai
Summary
Customer-oriented General Manager focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
6
6
Languages
Work History
General Manager
CareLend Gulf
Dubai
03.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Analyzed market trends and competitor activities to create competitive advantages.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assisted in recruiting, hiring and training of team members.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed and maintained relationships with customers and suppliers through account development.
Regd. Nurse
Sana Kliniken Leipziger Land GMBH Borna
11.2020 - 03.2022
- Handling & treating COVID-19 Patients
- Lysis therapy for stroke
- Being proactive and equipped to deal with medical emergencies
- Quickly assessing patient needs
- Perform diagnostic tests(ECG, Blood Gas Analysis)
- Treating critical injuries, allergic reactions, trauma etc
- Cleaning wounds and treating accordingly
- Drawing blood
- Assisting minor medical operations
- Maintaining records of patients in system
- Displaying strong decision making skills during emergencies
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered services to customer locations within specific timeframes.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Learned and adapted quickly to new technology and software applications.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Applied effective time management techniques to meet tight deadlines.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Regd. Nurse
Chaithanya Trust Hospital
12.2016 - 11.2018
- Perform patient assessment and diagnosis
- Treating critical injuries, allergic reactions, trauma etc
- Cleaning wounds and treating accordingly
- Drawing blood
- Provide nursing care to admitted patients
- Maintaining Records of critical care patients
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered services to customer locations within specific timeframes.
- Gained strong leadership skills by managing projects from start to finish.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Bachelor of Science - Nursing
INE,SME
Ernakulam, Kerala, India 09.2011 - 09.2015
High School Diploma -
Govt. Higher Secondary School
Perumbavoor, Ernakulam, Kerala, India 03.2009 - 03.2011
High School Diploma -
Government Girls Higher Secondary School
03.2008 - 03.2009
Skills
Composure in stressful situationsDynamic & multi -taskingMedical Equipments & Technology skillsDetail oriented, Empathetic, Motivational and hardworkingOrganizational skills, Team PlayerCommunication skills and pressure handlingTeaching & mentoring SkillsMs office
Performance improvement
Business Development
Sales expertise
Efficient multi-tasker
Accomplishments
- Won first prize in SNA zonal level quiz competition
- RESEARCH:
- Descriptive study to access the knowledge regarding PCOS among adolescent girls in selected nursing college Manimalakkunnu with aview to develop an information pamphlet -2013-2014
- The study revealed that 26.66% had average knowledge and 73.33% had poor knowledge & demographic variables like age, educationallevel of parents, annual income of the family, previous knowledge etc.
Certification
Certification in covid 19 care from Intelycare
Affiliations
ECL
Software
LEO
Interests
Singing
Painting
Dancing
Travelling
Cooking
Timeline
General Manager
CareLend Gulf
03.2022 - Current
Regd. Nurse
Sana Kliniken Leipziger Land GMBH Borna
11.2020 - 03.2022
Regd. Nurse
Chaithanya Trust Hospital
12.2016 - 11.2018
Bachelor of Science - Nursing
INE,SME
09.2011 - 09.2015
High School Diploma -
Govt. Higher Secondary School
03.2009 - 03.2011
High School Diploma -
Government Girls Higher Secondary School
03.2008 - 03.2009