Athira Babu Kkuttan
Dubai
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Restaurant Captain
The Cove Rotana Resort, Ras Al Khaima
04.2023 - 01.2024
- Enhanced customer satisfaction by ensuring prompt and accurate order execution.
- Streamlined team communication for efficient service delivery, leading to improved guest experiences.
- Trained new team members on restaurant procedures, resulting in a more cohesive and effective staff.
- Resolved guest complaints with empathy and professionalism, maintaining positive relationships with patrons.
- Managed inventory levels to reduce waste and optimize food costs, contributing to overall profitability.
- Collaborated with kitchen staff to ensure timely preparation and presentation of meals, enhancing guest dining experience.
- Supervised waitstaff shifts for smooth operations, leading to increased efficiency and customer satisfaction.
- Implemented innovative menu ideas with the culinary team, resulting in fresh offerings that attracted new clientele.
- Assisted management in creating promotional strategies, contributing to an increase in repeat business.
Hostess
The Cove Rotana Resort
01.2022 - 04.2023
- Greeting guests as they enter the restaurant, seating guests at tables they prefer, providing guests with menus and answering their initial questions, engaging with guests to ensure they are happy with the food and service, ensuring high standards of personal presentation and grooming, answering phone calls, taking reservations and answering questions, having knowledge of the menu, occasionally taking orders, menu updating and preparing the required documents.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
Hostess
Tablez food Company
03.2021 - 11.2021
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Room Service Order Taker
Crowne Plaza
09.2016 - 11.2016
- Streamlined order processing by effectively communicating with kitchen staff and ensuring timely delivery of meals.
- Boosted customer loyalty by providing personalized recommendations based on guests'' preferences and dietary restrictions.
- Ensured high-quality dining experiences for guests in their rooms with meticulous attention to detail when setting up meal trays.
- Demonstrated strong problem-solving skills to address any guest concerns or issues that arose during the room service process.
- Fostered positive relationships with hotel guests through professional demeanor and efficient handling of all room service inquiries.
- Collaborated closely with housekeeping staff to coordinate meal deliveries and ensure a seamless guest experience.
Room Service Order Taker
Vivanta By Taj
01.2015 - 02.2016
- Enhanced guest satisfaction by promptly and accurately taking room service orders over the phone.
- Streamlined order processing by effectively communicating with kitchen staff and ensuring timely delivery of meals.
- Improved room service efficiency by maintaining accurate records of all orders, special requests, and billing information.
- Ensured high-quality dining experiences for guests in their rooms with meticulous attention to detail when setting up meal trays.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Participated in regular performance evaluations, proactively seeking ways to improve individual performance and contribute to the overall success of the hotel''s room service department.
Culinary Associate (Commi-3)
Bengaluru Marriott Whitefield
04.2014 - 12.2014
- Streamlined kitchen processes for increased efficiency and reduced food waste.
- Improved customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Collaborated with team members to maintain a clean and organized work environment, ensuring optimal productivity.
- Assisted in the development of seasonal menus, incorporating fresh ingredients and innovative culinary techniques.
- Received positive feedback from guests on dish presentation and taste, contributing to a strong reputation for the restaurant.
Education
Plus 2 (C.B.S.E) -
D.A.V Ambuja Vidya Niketan, Darlaghat
Shimla, Himachal Pradesh10th (C.B.S.E) -
D.A.V Ambuja Vidya Niketan, Darlaghat
Shimla, Himachal PradeshDegree in Hotel Management -
Heritage Institute of Hotel & Tourism
Shimla, Himachal Pradesh12.2014
Skills
- OJT by Rotana
- DT-Departmental Trainer
- Appreciation letter by Executive Chef during training period
- Basic Financial Management
- Knowledge of MS OFFICE
- Knowledge of operating system Opera, Micros & My Micros
- Knowledge of Bayan & Jana System
- Quick spin up on changing environment
- Flexible and self-motivated
- Strong administration(F&B)
- Strong communication skills
- Attention to details
- Drink preparation knowledge
- Food Safety Standards
- Upselling
- Food handling
- Supply Inventory Management
- Exceptional leadership
- Team Management
Projects
A study on various departments, Bengaluru Marriott Hotel, Whitefield, Karnataka, India Functioning of Housekeeping Department, The Wildflower Hall, Kufri, Shimla, Himachal Pradesh, India
Referance
* Lakmal Edogade
Assistant Director Food & Beverage
Amwaj Rotana, Jumeirah Beach, Dubai
* Shubhendu Shekhar
Outlet Manager
The Cove Rotana Resort, Ras Al Khaima
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Malayalam
Intermediate (B1)
Disclaimer
I hereby declare that the above finished details are true to the best of my knowledge and belief.
Timeline
Restaurant Captain
The Cove Rotana Resort, Ras Al Khaima
04.2023 - 01.2024
Hostess
The Cove Rotana Resort
01.2022 - 04.2023
Hostess
Tablez food Company
03.2021 - 11.2021
Room Service Order Taker
Crowne Plaza
09.2016 - 11.2016
Room Service Order Taker
Vivanta By Taj
01.2015 - 02.2016
Culinary Associate (Commi-3)
Bengaluru Marriott Whitefield
04.2014 - 12.2014
Plus 2 (C.B.S.E) -
D.A.V Ambuja Vidya Niketan, Darlaghat
10th (C.B.S.E) -
D.A.V Ambuja Vidya Niketan, Darlaghat
Degree in Hotel Management -
Heritage Institute of Hotel & Tourism
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